Totally unresponsive customer service ( - and that's if you can find a way to speak to them). Placed an order a month ago, lost in post twice by Evri apparently. Have been trying to get a response...
Devamını oku
Vanessa
Sephora
2 months ago
Hello Thank you for taking the time to leave a review and we are sorry to hear your order has not been received.
We have reached out via email regarding a resolution.
Please accept our apologies once again.
Kind Regards,
Sephora UK Customer Care Team
1
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
0
Paylaş
RA
Ridwan Alao
Feefo Tarafından Doğrulanmış
GBR
2 months ago
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
didn’t get the money back for refund
I returned a shampoo, unopened and didn’t get the money back
Vanessa
Sephora
2 months ago
Hello
Thank you for taking the time to leave a review.
We are sorry to hear you have not received your refund for your return.
We can confirm that a refund has now been processed, additional email confirmation should be with you shortly.
Kind Regards,
Customer Care
Sephora UK
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Disappointed in service
Very disappointed
Vanessa
Sephora
2 months ago
Hello Thank you for taking the time to leave a review and we are sorry to hear you are disappointed in the service.
Please feel free to reach out to care@sephora.co.uk to share further dertails, we will be happy to assist further.
Kind Regards,
Customer Care Sephora UK
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
My address was changed without my consent or knowledge
I placed two orders.
The courier company changed my address on both orders. Why? I haven’t found out.
I emailed customer service with screenshots, I highlighted all the relevant information to show...
Devamını oku
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Good service
Products ordered delivered on time and extra samples were very much appreciated by granddaughter as the products were a birthday present.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Fake
The perfume it is not the same. I dont think its original
Rebecca
Sephora
2 months ago
Thank you for your feedback. We appreciate you bringing your concerns to our attention.
As an official retailer, we pride ourselves on working directly with leading beauty brands to ensure we offer our customers the best products and exclusive offers. As the largest premium beauty retailer in Europe, we are deeply committed to our customers' satisfaction and strive to provide a trustworthy shopping experience.
We want to reassure you that a member of our team has reached out to you directly to address your specific concerns and provide further assistance. We value your business and are dedicated to resolving any issues you may have.
Kind regards
Customer Care
0
Paylaş
DH
Debbie Houghton
Feefo Tarafından Doğrulanmış
GBR
2 months ago
Debbie Houghton, Sephora hakkında ne dedi?:
Product excellent good packaging
Very reactive my parcel went missing but customer service sorted it immediately and issued a replacement within 24hrs
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.