Grand European Travel คำวิจารณ์

Thank you for taking the time to share your feedback. We are pleased to read that you found the destinations beautiful, but we are sorry that several aspects of the tour did not meet your expectations. We understand your concerns regarding the fast pace of the itinerary and the limited time available for meals, shopping and exploring independently. We are also sorry that the accommodation fell short of expectations, particularly the standard of the beds provided at the ibis hotels. Your comments regarding the quality of the included meals are equally concerning, and we regret that these did not reflect the French cuisine you had anticipated. We also apologise for the lack of communication from GET before departure and for the fact that the Costsaver brand was not clearly communicated until the last minute. We understand how important it is to have clear information about your tour and what to expect before travelling. Thank you again for bringing these matters to our attention. We will share your feedback with the relevant teams for review, as your comments help us identify areas where the guest experience can be improved.

Thank you for taking the time to share your feedback. We are pleased to read that you had such a memorable trip, enjoyed the informative guidance of your Travel Director and appreciated the service provided by your Coach Driver. It is also encouraging to know that you were able to see so much during your journey and made lasting friendships along the way. However, we are sorry for the disappointment and confusion surrounding the included airport transportation. We understand that you arranged to arrive a day early to avoid potential flight disruptions and were surprised to learn that you would need to pay an additional €85 for a taxi to the first hotel. We appreciate your concerns about the information provided and the apparent inconsistency in how the arrangements were applied. Your feedback will be shared with the relevant team for review. We also appreciate your comments regarding luggage allowances. We understand that clearer guidance about the luggage being brought on the coach would have helped you feel more confident about the requirements, and we will share this feedback with the relevant team. Thank you again for choosing Trafalgar and for your willingness to travel with us again. We value your feedback and hope to welcome you on another journey in the future.

Thank you for taking the time to share your feedback. We are pleased to read that the GET team was responsive, helpful and professional throughout your enquiries. However, we are sorry that it was not clear to you that your booking was with Costsaver until you met your Travel Director at the start of the tour. We understand the importance of having clear information about the travel brand and the experience you can expect before departure. We appreciate your kind comments about your Travel Director and Coach Driver and are pleased that their professionalism contributed positively to your journey. We are sorry that aspects of the accommodation did not meet your expectations. While we are pleased that you found the breakfasts consistently good, we understand your concerns about the limited room keys and the small bathroom facilities at some ibis hotels. We also recognise the importance of bathroom safety, particularly when there are no grab rails or other supports to help prevent falls. Thank you for bringing these matters to our attention. We will share your feedback with the relevant teams for review, as guest comfort, safety and clear communication are important aspects of the overall travel experience.

Thank you for booking with GET, we hope you will choose us for future travels.

Thank you for taking the time to share your feedback. We are pleased to read that the GET team provided helpful support in arranging your Insight Vacations tour and worked with you to accommodate your travel needs. It is also encouraging to know that the information provided helped you prepare for and make the most of your journey. We are pleased that you had such a positive experience with Insight Vacations and appreciate you choosing to travel with us. We hope to have the opportunity to welcome you on another journey in the future.

Thank you for booking with GET.

Thank you for sharing your feedback. We are pleased to read that your Travel Director’s knowledge and attentive care helped make your journey such a positive experience. We also appreciate your kind comments about your Coach Driver and are glad their service contributed to an enjoyable trip. Thank you for choosing to travel with us. We appreciate your feedback and hope to welcome you on another journey in the future.

Thank you for taking the time to share your feedback. We are pleased to read that you found the communication clear and the support provided throughout the booking process helpful and reassuring. It is encouraging to know that your questions were answered with care and that the follow up helped make the planning process worry free. We are also pleased that you enjoyed the interesting demonstrations, side trips and variety of options available, as well as the organisation throughout your experience. Thank you for choosing to travel with us. We appreciate your feedback and hope to welcome you on another journey in the future.

Thank you for booking with GET.

Thank you for taking the time to share such detailed feedback and for choosing to travel with us on several occasions. We are pleased to read that your trip was memorable and that you found your booking specialist helpful and supportive throughout the planning process. We also appreciate your kind comments about your Coach Driver and local specialists. However, we are sorry that several aspects of the tour did not meet your expectations. We understand your concerns regarding the value offered, the coach amenities and the farewell gesture, and appreciate your feedback on how these elements could be improved to make the experience more meaningful for our guests. We also regret that the communication regarding the upcoming itinerary caused confusion and that you felt rushed at several attractions. We recognise the importance of having sufficient time to explore destinations such as Windsor Castle, the Tower of London and Montmartre, and appreciate your comments regarding the balance between organised experiences and independent exploration. We are sorry that the final day arrangements did not suit your flight schedule and that you were disappointed not to see your Travel Director before departing. We understand that having to arrange and pay for separate transport, particularly when your flight was much later in the day, added to your concerns. Your suggestion of offering separate transfers for morning and afternoon departures is valuable and will be shared with the relevant team for consideration. We also regret that your hotel in London did not meet the standards you expected. Your comments regarding the accommodation will be shared with the relevant team for review. Thank you again for your continued support and for being open to travelling with Trafalgar again. We value your honest feedback and will share your observations with the appropriate teams as we continue to review the guest experience.