Long Tall Sally Omdömen

I am very sorry to hear that your experience with us fell short of expectations, both in terms of the garment quality and the support you received. While I understand our team has provided return instructions for a full refund, I recognise that a return doesn't make up for the frustration of receiving a sub-par item or feeling poorly advised. We are currently reviewing your feedback regarding our service to ensure this doesn't happen again. Once your return is processed, we'll make sure that refund is issued immediately.

I am very sorry to hear about your disappointment with your recent Long Tall Sally items. We certainly want you to be happy with your purchases, and it’s clear we’ve missed the mark this time. Regarding your attempt to reach us, we have checked our records and cannot see any incoming calls from the telephone number associated with your order. Please note that our UK-based customer care team is available to help you via phone from 8am–6pm (GMT), Monday to Friday. We understand you are hesitant to pay for a return when the items did not meet your expectations. To help us resolve this for you immediately, could you please provide a few more details or photos of the items via our contact form here: https://help.longtallsally.com/hc/en-gb/requests/new Once we have these details, we can look into the quality issues and discuss the best way to handle your return and any associated costs.