Long Tall Sally Omdömen

Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re sorry to hear that you’ve been having ongoing issues with the returns portal. While we’re glad our customer service team has been able to respond quickly and help resolve things for you, we completely understand that this doesn’t make up for the inconvenience caused by the portal not working as it should. Please be assured that we take this seriously, and your feedback will be passed on to the relevant team so we can investigate and improve the experience.

We’re very sorry to hear about your experience and understand how disappointing this must have been. The issues you’ve described — from the quality and fit of the items to the unexpected deduction from your refund and lack of response from our customer service team — are not acceptable and fall short of the standards we aim to provide. We sincerely apologise for the frustration and inconvenience caused. Your feedback is extremely important to us, and we will be sharing it with the relevant teams to investigate what went wrong and ensure improvements are made.