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ExoticDirect Recensioner

Visar alla 1,994 omdömen

Betrodd kund

Feefo-verifierat

5 years ago

on going claim since august 2020,and still not heard anything back 3 months

A faster response to on going claims

Hayley

ExoticDirect

5 years ago

Hi there, We are sorry to hear that there has been a delay with your claim. A handler has been in touch today to discuss this with you and a message was left. We will attempt you again this afternoon but if you would like to contact us in the meantime our telephone number is 0345 982 5505. Thank you, The Exotic Direct Claims team.

Betrodd kund

Feefo-verifierat

5 years ago

pet insurance made easy

Amazing service!!! Literally just paid my vet, filled out the forms, sent them off and the claim got processed. Couldn't ask for more really.

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave your 5 star review. It is great to see your comments and to hear that you found our claims process hassle free. We hope you have a lovely day, The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

5 years ago

Quick and easy

Took no time to fill out and submit. Straight forward questions, nothing tricky or catch you out.

Nathan

ExoticDirect

5 years ago

Hello, Thank you for taking the time to rate us 5*s. We are happy to hear that the proposal form was straight forward to complete. Please get in touch if you have any questions. Kind regards, The Exotic Direct Team.

Mr Mahammad Arif Bhamji

Feefo-verifierat

5 years ago

Vad Mr Mahammad Arif Bhamji sa om ExoticDirect:

Great service and helpful, friendly staff.

The advisor was professional, patient and answered all my questions. She made me feel at ease and was very helpful. My African Grey Parrot is part of the family and I want the best for him and i feel...

Läs mer

Nathan

ExoticDirect

5 years ago

Hello Mohammad, Thank you so much for rating us 5*s. We are delighted to hear that you found the staff member to be professional and patient. We also hope that you never have to use the insurance and that your African Grey remains in good health! Kind regards, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

5 years ago

Nice and easy.

Nice and easy to submit my claim, however, quite a long period of time for the claim to be processed.

Hayley

ExoticDirect

5 years ago

Hi there, Thank you for your positive review and also for your feedback. We are sorry to hear it took a long time to settle your claim, our claims handling time is a little slower at present and we are working very hard to get back to our usual level of service. Please do give us a call on 0345 982 5505 if you would like to discuss this further. The Exotic Direct Claims Team.

Mrs Emma Corfield

Feefo-verifierat

5 years ago

Vad Mrs Emma Corfield sa om ExoticDirect:

Very easy and very helpful, excellent information and very straight forward , also very good information and advice on ordering exotic pet insurance, perfect x

Nathan

ExoticDirect

5 years ago

Hello Emma, Thank you so much for taking the time to rate us 5*s. We really appreciate the feedback and are very happy to hear that you found the process to be easy, helpful and received the information you required. Kind regards, The Exotic Direct Team.

Miss Gill Horwell

Feefo-verifierat

5 years ago

Vad Miss Gill Horwell sa om ExoticDirect:

highly recomended

superb services always friendly and helpfull

Nathan

ExoticDirect

5 years ago

Hello Gill, Thank you so much for rating us 5*s. We really appreciate your kind words and are glad to hear you found the staff to be friendly and helpful when providing the service. Kind regards, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

5 years ago

Lack of communication

Yes, actually communicate with me. I emailed them about my change of address, the reply was an acknowledgement of my email, not a reply of updating my records.

Sarah

ExoticDirect

5 years ago

Hi there, Thank you for your feedback. We have attempted to call to discuss the issue but we have unfortunately not been able to contact you. We will send an email regarding the above, but if in the meantime you wish to contact us please do call on 0345 982 5505 or email enquires@exoticdirect.co.uk.

Trusted Customer

Feefo-verifierat

5 years ago

Vad Trusted Customer sa om ExoticDirect:

Poor service

Waited 7 weeks for claim to be settled after numerous Phone calls

Hayley

ExoticDirect

5 years ago

Dear Mark, We are sorry to hear that you are unhappy with your recent claims experience. If you would like to discuss this in further detail or raise a complaint please contact us on 0345 982 5505. Kind Regards, The Exotic Direct Claims team.

Trusted Customer

5 years ago

I’ve never experienced 7 week wait on any other pet policy’s I’ve had just felt if I hadn’t taken in to my hands it would have taken longer just left in the pile thanks for responding

Hayley

ExoticDirect

5 years ago

Hi Mark, Thank you for your feedback, our claims handling time is slower at present and we are working very to hard to get back to our usual level of service. We are sorry again regrading the delay, please do get in touch with us directly if you would like to discuss this further. The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

5 years ago

Even with staff working from home, they still provided an extremely professional experience.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s. Very happy to hear that you found the staff and experience to be professional especially during these tough times. Kind regards, The Exotic Direct Team.