Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,994 omdömen

Betrodd kund

Feefo-verifierat

5 years ago

Easy to use great prices

Simple to fill in . Good prices. Website easy to use. Definitely recommend.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for the 5* review. Very happy to hear that you found the website and prices to be easy to use and good value! Kind Regards, The Exotic Direct Team.

Ms K Robinson

Feefo-verifierat

5 years ago

Vad Ms K Robinson sa om ExoticDirect:

Disappointing

I was very disappointed

Hayley

ExoticDirect

5 years ago

Dear Ms Robinson, We are sorry to hear you were disappointed with the service. If you would like to provide details regarding your experience please contact our office on 0345 982 5505 and we will be happy to discuss this further with you. Kind Regards, The Exotic Direct Team.

Mrs Lisa Johnston

Feefo-verifierat

5 years ago

Vad Mrs Lisa Johnston sa om ExoticDirect:

Not satisfied

The initial policy states covers for ‘accidents’ Way down the terms & conditions of the policy, not covered for pet on pet accidents, which unfortunately can happen. Was not kept informed, I had to...

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Hayley

ExoticDirect

5 years ago

Dear Mrs Johnston, We are sorry to hear that you were not satisfied with your claims experience. We have checked our file notes and can see that we made contact with you to ask if you would like to raise a complaint but this was refused. Please do contact us on 0345 982 5505 if you have changed your mind and wish to discuss this further with a member of the team. Kind Regards, The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

5 years ago

So happy that I have exotic direct as insurance for my blue and gold

What a relief this amazing insurance does exactly what they claim they do and no hidden problems such helpful and friendly staff

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us your 5 star review. It is lovely to hear you had an amazing experience and that you found the team friendly and helpful. We hope you have a lovely day, The Exotic Direct Claims Team.

Mrs Leanne Lloyd

Feefo-verifierat

5 years ago

Vad Mrs Leanne Lloyd sa om ExoticDirect:

Easy process!

The renewal goes through automatically each year and their premium stays the same! They haven't put up our monthly payments in the 3 years we've been with them! They give you plenty of warning about...

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Nathan

ExoticDirect

5 years ago

Hello Leanne, Thank you so much for taking the time to rate us 5*s. We are very happy to hear that the process has been easy and you been with us for 3 years and are happy to continue! Kind regards, The Exotic Direct Team.

Mr Darren Rowlands

Feefo-verifierat

Cardiff

5 years ago

Vad Mr Darren Rowlands sa om ExoticDirect:

Superb service!

Excellent overall service! I wouldn't consider going to any other insurers.

Hayley

ExoticDirect

5 years ago

Hi Darren, Thank you for taking the time to leave us your 5 star review. It is great to hear that you are happy with our service and we have passed your comments on to the team. We hope you have a great day, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

5 years ago

Fab!

Really easy to use. Hopefully I won’t need to use your services anytime soon! Very reasonably priced too & come highly recommended by the RSPCA

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for taking the time to rate us 5*'s! We really appreciate the comments you have made, We hope you never need to use the insurance, but if you do rest assured we are happy to help if you need us! Kind regards, The Exotic Direct Team.

Ms Freda Harper

Feefo-verifierat

5 years ago

Uppladdade medier

Great service and have all my rabbits insured by ED. No quibble claims too.

Visa alla medier (3)

Vad Ms Freda Harper sa om ExoticDirect:

Great service and have all my rabbits insured by ED. No quibble claims too.

Staff very helpful and friendly, nothing is too much trouble. I wouldn’t use any other insurer for my rabbits.

Hayley

ExoticDirect

5 years ago

Hi Freda, Thank you so much for taking the time to leave your 5 star review and for the gorgeous pictures of your Rabbits! It is so lovely to read your kind words about the team and these have been passed on. We hope you have a great day, The Exotic Direct Claims team.

Mrs Davida Foyster

Feefo-verifierat

5 years ago

Vad Mrs Davida Foyster sa om ExoticDirect:

I've given 5 stars 🌟 because they deserve it i have a parrot 🦜 and that's why I have this insurance

Nathan

ExoticDirect

5 years ago

Hello Davida, Thank you so much for rating us 5*s. Thank you also for the kind words, we really appreciate it! Kind regards, The Exotic Direct Team.

Mr Martin Booker

Feefo-verifierat

Kent

5 years ago

Vad Mr Martin Booker sa om ExoticDirect:

Very quick to deal with nice to speak to a person rather than machine

Very quick on updating and changing my policy

Nathan

ExoticDirect

5 years ago

Hello Martin, Thank you so much for rating us 5*s. We really appreciate the time taken to write us a review. Kind regards, The Exotic Direct Team.

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ExoticDirect Omdömen

Hur samlas Feefo-omdömen in?

Vem kan lämna ett Feefo-omdöme?

Hur verifierar vi omdömen?

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