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ExoticDirect Recensioner

Visar alla 1,993 omdömen

Mrs Trena Sandford

Feefo-verifierat

2 years ago

Vad Mrs Trena Sandford sa om ExoticDirect:

Very good service

Very good and helpful

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for leaving us feedback about our service.

Miss Rachel Jackson

Feefo-verifierat

Folkestone

2 years ago

Vad Miss Rachel Jackson sa om ExoticDirect:

Brilliant

Amazing service

Gemma Medhurst

ExoticDirect

2 years ago

Many thanks for leaving us positive feedback.

Betrodd kund

Feefo-verifierat

2 years ago

Very helpful customer service, efficient and friendly.

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for this great feedback on our customer service team, we appreciate it.

Bekki

Feefo-verifierat

3 years ago

Vad Bekki sa om ExoticDirect:

Quick and Efficient

Exotic Direct acted quickly and efficiently after the claim was submitted. They made a very hard time easier for us.

Miss Kelly Nunn

Feefo-verifierat

Lichfield

3 years ago

Vad Miss Kelly Nunn sa om ExoticDirect:

Good service and reliable

Really good service staff polite and fully explain process to you. Was fully refunded for my pets treatment within 14 days of surgery. would highly recommend.

Betrodd kund

Feefo-verifierat

3 years ago

Uppladdade medier

Visa alla medier (1)

The best pet insurance out there!

Definitely the best pet insurance out there! Fantastic customer service on the phone, clear and quick communication. Claim process straightforward and the people you speak or email with really care...

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Mr Edward Robinson

Feefo-verifierat

3 years ago

Vad Mr Edward Robinson sa om ExoticDirect:

Avoid

Probably fine but I was declined support for an animal 's medical bils which led to me having to rehome he due to the mounting costs I was unable to keep I with. Having been under the impression I...

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Lloyd Glater

ExoticDirect

3 years ago

Hi Edward, Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. We have tried to contact you via telephone today and would really like to be able to resolve this issue, please contact the team on 0345 982 5505 and we will be happy to help.

Mr Edward Robinson

3 years ago

Hi, thanks for the response but as I said in my post I had to rehome a pet due to being declined support with vet bills. There's not really a resolution for this, I'm not happy with how this went.

Betrodd kund

Feefo-verifierat

3 years ago

Insurance should be available as soon as the policy is taken out. One of my animals became unwell a few weeks after taking out insurance sadly. She is young and it is very unexpected. She was only...

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Mrs Verity Robinson

Feefo-verifierat

3 years ago

Vad Mrs Verity Robinson sa om ExoticDirect:

Quick payout and easy form to complete

Gabriella

ExoticDirect

3 years ago

Good morning Verity, Thank you for taking the time to leave your 5* review, we really appreciate it. We are so pleased to hear you have found our claims process easy. All the best, The Exotic Direct Claims Team.

Miss Alina Matei

Feefo-verifierat

3 years ago

Vad Miss Alina Matei sa om ExoticDirect:

Best pet insurance. Since our vet started sending the claims faster we got the claim a lot faster. Never had any problems with the insurance company

Gabriella

ExoticDirect

3 years ago

Hi Alina, Thank you for taking the time out of your day to leave a review. We're so happy to hear you have found our claims process prompt. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.