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ExoticDirect Recensioner

Visar alla 1,993 omdömen

Betrodd kund

Feefo-verifierat

3 years ago

Very helpful and quick to sort out our claim

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you so much for taking the time out of your day to leave us with your positive review. We really value and appreciate your feedback. We're so happy to hear you have found our team helpful and the claims process prompt. All the best, The Exotic Direct Claims Team.

Mrs Pauline Baker

Feefo-verifierat

Loughborough

3 years ago

Vad Mrs Pauline Baker sa om ExoticDirect:

We have a savannah bosc monitor and he has had problems with cateracts in both eyes and they have paid up on the insurance with no problem at all i would recommend the insurance company to every one...

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Gabriella

ExoticDirect

3 years ago

Hi Pauline, Thank you so much for taking the time out of your day to leave us with your positive review. It’s great to hear that you would recommend us and that you were happy with our claims process. Have a lovely weekend and all the best, The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

3 years ago

Very sympathetic.

Very sympathetic on the death of my African Grey. Quickly dealt with, and kept informed throughout.

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you for taking the time to leave such a lovely review, we were so sorry to hear about your little friend. We are delighted to hear you were happy with our claims process. We hope you have a nice weekend, The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

3 years ago

Very Easy

It was a very straightforward process and went through quicker than expected. Can't fault the team.

Gabriella

ExoticDirect

3 years ago

Good morning, Thank you so much for taking the time out of your day to leave us with your positive review. It’s great to hear that you are happy with our claims process, we really appreciate your feedback. We hope you have a great weekend, The Exotic Direct Claims Team.

Mr Graham Dove

Feefo-verifierat

Northampton

3 years ago

Vad Mr Graham Dove sa om ExoticDirect:

Very positive experience

As someone who distrusts insurance companies as a rule the whole claims procedure was painless, simple and the claim was settled incredibly quickly. I got straight through to the person dealing with...

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Gabriella

ExoticDirect

3 years ago

Good morning Graham, Thank you for taking the time to leave a 5* review. We were so sorry to hear about your little friend. We are so pleased to hear you have found our claims process simple and that you had such a positive experience. Have a lovely weekend and all the best, The Exotic Direct Claims Team.

Mrs Karen Louise Whitehurst

Feefo-verifierat

3 years ago

Vad Mrs Karen Louise Whitehurst sa om ExoticDirect:

Bearded dragon

Resolved quick and quite easy very impressed very polite staff and very understanding

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Karen, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so quick and easy to use. As pet owners ourselves we know it can be difficult when they are unwell. We wish you a great weekend. The Exotic Direct Claims Team.

Mrs Karen Louise Whitehurst

3 years ago

Thankyou for replying, I do have a question tho is it true that if your pet as to be tested by the same way again you don't pay, as I have a bearded dragon and with these their ***** is mainly tested if their poorly because if that is the case I do we resolve this as I would think it's very unfair been as its the most common way to find out what's wrong before going down other avenues, could you please answer this question for me kind regards

Betrodd kund

Feefo-verifierat

3 years ago

Would recommend

Your customer service team a really quick to respond and give full and helpful answers

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, We really appreciate you taking the time to leave a 5* review, we are so pleased to hear that you have found our customer service team so helpful and that your queries were answered so quickly. We always strive to provide the best and most efficient service that we possibly can to all customers. We wish you a great weekend. The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

3 years ago

Uppladdade medier

Visa alla medier (1)

Happy 😊

Right away I felt the care and compassion.
I don't feel it's just a small pet.
Efficient service provider .
Fast especially as it was over the Christmas period.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning,
We really appreciate you taking the time to leave a 5* review, we are so pleased to hear that you have found our services so fast and efficient to use. Thank you for the gorgeous photo of your guinea pig as well! There are no such things as small pets with Exotic Direct. We aim to provide the best possible service to all pets we insure.
We wish you a great weekend.
The Exotic Direct Claims Team.

Miss Tracey Widnall

Feefo-verifierat

3 years ago

Vad Miss Tracey Widnall sa om ExoticDirect:

Perfect

Very fast service very professional would highly recommend

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Tracey, Thank you so much for taking the time to leave us a 5* review. We are so pleased to hear that you have found our service so fast & professional to use and that you would recommend us to others. We wish you a great weekend. The Exotic Direct Claims team.

Miss Tracey Widnall

3 years ago

Thanks

Mr & Mrs Neil & Kim Tarling

Feefo-verifierat

3 years ago

Vad Mr & Mrs Neil & Kim Tarling sa om ExoticDirect:

Very helpful and sympathetic

Yes I would use them again, and we do as our other rabbit is insured with them.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Neil & Kim, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so helpful that you would use us again. We wish you a great weekend. The Exotic Direct Claims Team.