ExoticDirect Omdömen

Hello Mrs Lewis, Thank you for the 5* Review we really appreciate it. Happy to hear that you are continuing with us for another year as well! Lovely to see the little one making the most of the weather too :) Kind regards, The Exotic Direct Team.

Hello, Thank you so much for rating us 5*s we really appreciate the review. So glad to hear that you found the staff helpful and you managed to acquire the product that suited your needs. Kind regards, The Exotic Direct Team.

Hello, Thank you so much for rating us 5*s we really appreciate the time you have taken to write us a review. We are happy to hear that even in these difficult times we were able to help you with the renewal process, let us hope things get back to normal soon! Kind regards, The Exotic Direct Team.

Hello, Thank you so much for rating us 5*s really really appreciate the review. We are very happy to hear that you found the staff member you spoke to be professional and formative and they were able to give good advice. Please get in touch if you need anything further from us. Kind regards, The Exotic Direct Team.

Hi Mary, Thank you so much for taking the time to leave your 5 star review. It's great to hear that we were able to help you when your parrot required treatment. We hope you have a lovely weekend, The Exotic Direct Claims Team.

Hello Mr Mackenzie, Thank you so much for rating us 5*s we really appreciated the review. We are happy to hear that you have found the renewal process to be efficient and it's also great to hear that we have given you a confidence in our dealings. Kind regards, The Exotic Direct Team.

Hi Nile, Thank you for you're feedback. We're very sorry to read that you've experienced these problems - we do aim to provide a much better service than the one it sounds like you've received since starting your new policies. We would like an opportunity to try and put this right. Please do give our support team a call on 03459825505 and they'll be happy to look at either resending the documents you are missing or finding another way to get them out to you if the emails aren't through for any reason. Should you decide that you do want to cancel your polices, then we can also take the request to stop the cover over the telephone. Our contact centre is open Monday to Friday, between 09:00 and 17:15. We look forward to hearing from you. Best regards, The Exotic Direct Pet Insurance Team

Hi John,Thank you very much for taking the time to review us and for rating us with five stars!We are delighted to hear your lovely comments regarding our service, thank you! We are also very pleased to have been able to assist you with cover for your Guinea Pigs as well as your Budgie. If you require any assistance with your new policy please do not hesitate to contact us. Kind RegardsThe Exotic Direct Team

Hi Katie, Thank you for taking the time to leave us your feedback. We have attempted to call you today but unfortunately not been able to chat with you. Hopefully you are able to pick up our voicemail message. Firstly may we apologise that you have not received your documents. We are aware that some customers that have recently taken out policies online have not received confirmation and our technical team are attempting to solve this issue as soon as possible. As soon as we are able to, we will re-send documents to you. Of course, if you have any questions at all in the mean time, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Hi Jacqueline, Thank you very much for taking the time to review us and for rating us with five stars! We are delighted to hear your comments regarding our helpful & kind service. It is also great to hear you are happy with our simple renewal process, thank you! Kind Regards The Exotic Direct Team