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ExoticDirect Recensioner

Visar alla 1,994 omdömen

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Avoid

I have 5 birds insured with exotic direct, we recently had one sadly pass away. We have had him cremated and have proof of cremation but exotic direct won't accept a claim unless we paid to have a...

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Hayley

ExoticDirect

5 years ago

Dear Donna, We are sorry to hear that you are unhappy with your recent experience. We will contact you directly to discuss this further. Kind Regards, The Exotic Direct Claims Team.

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

good service

bought pet insurance for are african grey. bit expensive but he's pretty much coverd for all.online application form easy to fill.

Nathan

ExoticDirect

6 years ago

Hello Mrs Linley, Thank you so much for rating us 4*'s we really appreciate the feedback. Very happy to hear that the online application form has easy to fill in. Kind regards, The Exotic Direct Team

Betrodd kund

Feefo-verifierat

6 years ago

I made a bank transfer but have received no confirmation of my renewal despite having emailed and asked for one. I have no idea if my pet is covered now despite having paid a years cover

Nathan

ExoticDirect

6 years ago

Hello, Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. I have tried to contact you via telephone today but I have not been successful in reaching you, I have also left a voice mail with details on how to contact us. I can confirm that your payment has been received and your policy is currently live. We would really like to be able to resolve this issue, please contact the team on:0345 982 5505 and we will be happy to help. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo-verifierat

Scarborough

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Once all the correct information was passed on from the vets it was a painless process.

Alec

ExoticDirect

5 years ago

Hi Michelle, Thank you for giving us this positive review. It's great to know that once your vet had provided the correct information, the rest of your claim was a painless process. If we can ever be of any further help or assistance, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Great company for every pets4homes needs

Grand service very easy to work with

Nathan

ExoticDirect

6 years ago

Hello Reece, Thank you so much for rating us 5*s We are very happy to hear that you found the service easy to use and that the staff were easy to work with. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Rang as I have moved . The Person I spoke to was more than helpful

Nathan

ExoticDirect

6 years ago

Hello John, Thank you so much for the 5* Review. We really appreciate the time you have taken to leave your feedback. Kind regards, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

6 years ago

It was quick and easy to use and no my gecko is covered and happy

Nathan

ExoticDirect

6 years ago

Hello, Thank you for the 5* Review! We are so happy to hear that the process was quick and easy for you. Kind regards, The Exotic Direct Team

Betrodd kund

Feefo-verifierat

6 years ago

Brilliant Experience

Fast Delivery and a great selection was ideal for what I needed

Nathan

ExoticDirect

6 years ago

Hello, Thank you so much for taking the time to rate us 5*s! We are happy to hear that the service was delivered fast and that the selection suited your requirements. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Worry free. Very happy having this. Thank you.

Nathan

ExoticDirect

6 years ago

Hello Robert, Thank you so much for the 5* review! Happy to hear that the process was worry free and you are happy with the service! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo-verifierat

6 years ago

Uppladdade medier

Visa alla medier (1)

Vad Trusted Customer sa om ExoticDirect:

Very good for me

Trapped in the pond with the bread dragon

Nathan

ExoticDirect

6 years ago

Hello James, Thank you so much for rating us 5*s We really appreciate the time taken to leave a review! Kind regards, The Exotic Direct Team.

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ExoticDirect Omdömen

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