Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,994 omdömen

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Excellent all round!

Exotic Direct are brilliant! The staff are so helpful and kind, I can't thank them enough! Insurance renewal was simple too. So glad I found them!

Louise

ExoticDirect

6 years ago

Hi Jacqueline, Thank you very much for taking the time to review us and for rating us with five stars! We are delighted to hear your comments regarding our helpful & kind service. It is also great to hear you are happy with our simple renewal process, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

xcellent service, yet again! Will definitely use again.

This is my third claim and very impressed with the professional and sensitive way I was dealt with, thank you Exotic Direct!

Louise

ExoticDirect

6 years ago

Hi Jay, Thank you very much for taking the time to review us and for rating us with five stars! We are so pleased to hear we were able to assist you when you needed us most, thank you for your lovely comments regarding our professional customer services. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Efficient and friendly

Louise

ExoticDirect

6 years ago

Hi Paula, Thank you for taking the time to review us and for rating us with five stars! It is great to hear your comments regarding our efficient and friendly service, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

No response

I’m requesting to cancel my policy as my pet passed away in coincedence a day after I bought the policy. But there is no reply from Exotic Direct for over 3 days and still set up the Direct Debit!

Alison

ExoticDirect

6 years ago

Dear Emily, Thank you for your feedback at this difficult time and please accept our condolences. We're very sorry you experienced a slow service from us to cancel your policy. We can confirm that your policy has been cancelled and no payments were collected from your account. Your direct debit instruction has been cancelled. Please note an email notification has been sent to confirm your policy is cancelled. If you wish to discuss this further, please don't hesitate to contact us. Kind regards Exotic Direct Team

Betrodd kund

Feefo-verifierat

6 years ago

Great cover, very helpful and polite staff

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to review us and for rating us with five stars! We are delighted to hear your great comments regarding our cover and helpful service, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo-verifierat

Isle of Wight

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Quickly and easily done. Pleasant personable representitive

Renew quickly and easily done. Pleasant personable representitive

Alec

ExoticDirect

6 years ago

Hello Sherralyn, Thank you for giving us this positive review and also for taking the time to add such nice comments. We're really please that you found the process quick and easy to complete. It's great to know that the agent you spoke to was also pleasant and personable to talk to. Should you ever have any questions about your policy, or if we can be of any further help or assistance, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

6 years ago

Didn’t even know it had been renewed

Alec

ExoticDirect

6 years ago

We are very sorry if you have not received your renewal documents for any reason. Please call our support team on 0345 982 5505 so that we can confirm that we hold the correct address information for you and also to discuss what you would like to happen with this policy. Address information (or any personal information) should not be included in any response to this message, as it will be shown on a website that the general public can access. Our contact centre is open Monday to Friday, between 09:00 and 17:15. We look forward to hearing from you and having a chance to resolve this issue quickly. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om ExoticDirect:

Yes I would recommend , the only issue I have is I am still waiting on money from last claim

Hayley

ExoticDirect

6 years ago

Hi Paula, Thank you so much for taking the time to leave your 5 star review. We have looked into this for you and your claim is due to be reviewed shortly. We are sorry for the delay and will be in contact as soon as possible. Kind Regards, The Exotic Direct Claims team.

Trusted Customer

6 years ago

Thank you Hayley, it has been a while since I put it in and my Dragon Groot sadly died. I now have another baby male called Dobby. Who is registered with your company too.

Trusted Customer

Feefo-verifierat

6 years ago

Uppladdade medier

Visa alla medier (1)

Vad Trusted Customer sa om ExoticDirect:

I recommend Exotic Direct. Professional service. No problem with claim.

Hayley

ExoticDirect

6 years ago

Hi Agnes, Thanks for taking the time to leave your positive review and for the cute picture! It is great to hear that we could assist you with your claim and we hope your pet is recovering well. Kind regards, The Exotic Direct Claims team.

Betrodd kund

Feefo-verifierat

6 years ago

Exotic Direct are fantastic. Brilliant products and customer service. When my falcon passed away last year they were wonderful helping me with my claim, very thoughtful and understanding. Then when...

Läs mer

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for taking the time to leave your positive review and for your kind words regarding the team, this has been passed on for you. Please do not hesitate to contact us if you require any further assistance. Have a lovely day, The Exotic Direct team.