Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Omdömen för The Cumberland | Kundtjänstomdömen för https://www.feefo.com/reviews/cumberland-building-society | Feefo

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Mrs Campbell

6 years ago

Vad Mrs Campbell sa om The Cumberland:

Great to switch your Mortgage to and Current account. Could offer better savings accounts.

Tommy

The Cumberland

6 years ago

Hello Mrs Campbell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

I’m pleased to hear that you have also switched your Mortgage to us.

With respect to your comments about offering better Savings Accounts, we do keep the range of products and interest rates constantly under review, to ensure these remain competitive for new and existing customers, and are balanced with maintaining competitive mortgage rates. If however you have specific examples of how you believe we could improve our savings account range, our Customer Experience Manager Bob Matthews would be delighted to hear from you. You can call Bob directly on 01228 403 256.

Kind regards

Tommy Choy

Digital Agent

Betrodd kund

6 years ago

The staff were very helpful explaining everything in detail. Everything they told me happened

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our English Street Branch team.

Kind regards

Tommy Choy

Digital Agent

Mr Stafford

6 years ago

Vad Mr Stafford sa om The Cumberland:

Really nice and friendly Yeah I would recommend x

Tommy

The Cumberland

6 years ago

Hello Mr Stafford

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mrs Edwards

6 years ago

Vad Mrs Edwards sa om The Cumberland:

Best quality is a local branch office at Denton Holme. This is always busy and the staff are friendly although they do tend to move on elsewhere so lack of continuity. My main gripe is that is takes

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Tommy

The Cumberland

6 years ago

Hello Mrs Edwards

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

I note your comments regarding the time taken to transfer fund to another bank account and have passed these onto the management team responsible for our Faster Payment Service.

Kind regards

Tommy Choy

Digital Agent

Mr Bound

6 years ago

Vad Mr Bound sa om The Cumberland:

Great, helpful and faster response than other banks I’ve banked with

Tommy

The Cumberland

6 years ago

Hello Mr Bound

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mrs Hewitson

Carlisle

6 years ago

Vad Mrs Hewitson sa om The Cumberland:

Excellent, personal service. Also took mortgage out with them. The whole process was perfect from beginning to end. Highly recommend.

Tommy

The Cumberland

6 years ago

Hello Mrs Hewitson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.I’m also pleased to hear that you have taken out a mortgage with us.

Kind regards

Tommy Choy

Digital Agent

Ms Roberts

6 years ago

Vad Ms Roberts sa om The Cumberland:

Excellent account and service would recommend Cumberland to everyone

Lauren

The Cumberland

6 years ago

Hello Ms Roberts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness

Digital Agent

Betrodd kund

6 years ago

Friendly, helpful, easy.

Lauren

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness

Digital Agent

Mrs Thorpe

Cumbria

6 years ago

Vad Mrs Thorpe sa om The Cumberland:

I switched from Santander and everything was sorted for me by Cumberland. Most efficient service, very helpful, nothing too much trouble.Would and have recommended to others.

Lauren

The Cumberland

6 years ago

Hello Mrs Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams. We're also particularly grateful that you have taken the time to recommend us to others.

Kind regards

Lauren McGuiness

Digital Agent

Mr Roberts

6 years ago

Vad Mr Roberts sa om The Cumberland:

So easy to deal with no complicated forms etc

Bob

The Cumberland

6 years ago

Hello Mr Roberts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

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Om The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom