Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Omdömen för The Cumberland | Kundtjänstomdömen för https://www.feefo.com/reviews/cumberland-building-society | Feefo

Visar alla 9,626 omdömen

Mrs Wilson

Northumberland

6 years ago

Köpdatum: 20/02/2018

Vad Mrs Wilson sa om The Cumberland:

Such a change from other providers in giving a personal service, rather than a tick box proforma question and answer session.

Betrodd kund

6 years ago

Köpdatum: 19/02/2018

Yes

Mrs Donaldson

maryport

6 years ago

Köpdatum: 07/11/2017

Vad Mrs Donaldson sa om The Cumberland:

Your staff are very polite & friendly, they also deal with advice & services professionally

Lauren

The Cumberland

6 years ago

Hello Mrs Donaldson

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Maryport branch.

Kind regards

Lauren McGuiness

Digital Agent

Mrs Percival

6 years ago

Köpdatum: 15/02/2018

Vad Mrs Percival sa om The Cumberland:

Wendy has been brilliant with dealing with our mortgage application. She has above my expectations and I am very pleased with the service given. I would defiantly recommend the Cumberland to others.

Tommy

The Cumberland

6 years ago

Hello Mrs Percival

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your mortgage application. It’s especially pleasing to know that we have exceeded your expectations and we’re very grateful that you would recommend the Cumberland to others.

We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to Wendy and our Rosehill Branch.

Kind regards

Tommy Choy

Digital Agent

Betrodd kund

6 years ago

Köpdatum: 14/02/2018

Excellent customer service. Options available explained clearly and appointments arranged around my busy schedule meant my mortgage was arranged quickly and easily.

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your mortgage application. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to your local branch.

Kind regards

Tommy Choy

Digital Agent

Betrodd kund

6 years ago

Köpdatum: 13/02/2018

Super helpful and first class service. Wendy Balmer was fantastic. Current account switch and a mortgage.

Lauren

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We're also really pleased that you had a positive mortgage application with us. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Kingstown branch.

Kind regards

Lauren McGuiness

Digital Agent

Mr Turnbull

6 years ago

Köpdatum: 16/02/2018

Vad Mr Turnbull sa om The Cumberland:

Couldn’t fault them in anyway

Tommy

The Cumberland

6 years ago

Hello Mr Turnbull

Kind regards

Tommy Choy

Digital Agent

Mr Bell

6 years ago

Köpdatum: 16/02/2018

Vad Mr Bell sa om The Cumberland:

Wendy was really helpful and gave good guidance

Tommy

The Cumberland

6 years ago

Hello Mr Bell

Kind regards

Tommy Choy

Digital Agent

Betrodd kund

6 years ago

Köpdatum: 14/02/2018

Staff were very helpful and it was easy to switch over

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your Cumberland Plus account and using the Switching service. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Tommy Choy

Digital Agent

Betrodd kund

6 years ago

Köpdatum: 14/02/2018

Everything was very clear and the assistant manager that dealt with me and my partner was very good, explained exactly how it works and what not. Was professional but friendly. My parents also use the

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Tommy

The Cumberland

6 years ago

It’s also very nice to hear that your parents are also with us and that you would be happy to recommend us to others.

Kind regards

Tommy Choy

Digital Agent

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Om The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom