I found this insurance company online and their reviews were so good that I am giving this a try. Customer service is very good and you can feel that they are willing to help you. Will need to see...
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Recenzie produktov
Dátum zakúpenia: 22/07/2021
0
Sprístupniť
NP
Nik Papas
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Nik Papas o spoločnosti Real Insurance:
Tim was extremely professional very thorough & easy to communicate with and had good product knowledge.
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to...
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CX
Real Insurance
5 years ago
Hi there,
I'm sorry to hear of your recent experience and appreciate you bringing this to our attention. As this is not the level of service that we expect our customers to receive, I have escalated your feedback to a Senior team member to review further. Can you please confirm if you would like to be contacted by our team to discuss your experience in more depth.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi there, As mentioned, this is not the level of service that we expect our customers to receive and I have escalated your feedback to a Senior team member to review further. Can you please confirm if you would like to be contacted by our team to discuss your experience in more depth. Kind regards,
Alisa
Dátum zakúpenia: 21/07/2021
1
Sprístupniť
MC
Marlene Carlyle
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Marlene Carlyle o spoločnosti Real Insurance:
It took a ridiculously long time to change my insurance to my new home. The woman kept on repeating the questions and was quite unfriendly.
CX
Real Insurance
5 years ago
Hi there,
I'm sorry to hear of your recent experience and would like to thank you for bringing this to our attention. As this is not the service we expect our customers to receive, we appreciate your feedback and the opportunity to look into this matter further. I have escalated your feedback to the relevant team to review. Can you please confirm if you would like a call to discuss this matter further with one of our team members?
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi there,
As mentioned, I'm sorry to hear of your recent experience and would like to thank you for bringing this to our attention. As this is not the service we expect our customers to receive, we appreciate your feedback and the opportunity to look into this matter further. I have escalated your feedback to the relevant team to review. Can you please confirm if you would like a call to discuss this matter further with one of our team members?
Kind regards,
Alisa
Dátum zakúpenia: 20/07/2021
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
I have been with Real Insurance for all my landlord insurance. Very comprehensive.
Recenzie produktov
Dátum zakúpenia: 20/07/2021
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
Very helpful answered all my questions value for money hope if I ever have to make a claim service is the same
Recenzie produktov
Dátum zakúpenia: 19/07/2021
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
I didn't have to wait too long for someone to pickup the line,. The person didn't sound very helpful.
CX
Real Insurance
5 years ago
Hi there,
I'm sorry to hear of your frustrations when calling in and appreciate you bringing this feedback to our attention. As this is not the level of service we expect our customers to received, I have passed your feedback on to the relevant team to review. Please let me know if you would like a phone call to discuss your experience further with one of our team members.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi there, Thank you for sharing your feedback with us. Please let me know if you would like a phone call to discuss your feedback further with one of our team members. Kind regards,
Alisa
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
