Real Insurance. Customer service is fantastic they always do their best to help their customers with any issues or concerns for which they may have. 10/10
Recenzie produktov
Dátum zakúpenia: 13/07/2021
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
Incredibly helpful staff - David (12 July) and Sam (13 July) were excellent.
I was very happy with the deal I got. Great customer service on the phone too - I phoned twice with questions and my calls were answered promptly both times and I got good customer service both times.
Recenzie produktov
Dátum zakúpenia: 07/07/2021
0
Sprístupniť
GH
Gordon Haynes
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Gordon Haynes o spoločnosti Real Insurance:
Very happy with the friendly service, however the process took too long as we had a 5 hour drive to get the vehicle home. I think the old cover note system was better at time of purchase.
CX
Real Insurance
5 years ago
Hi Gordon,
Thank you for taking the time to share your review with us. I'm pleased to hear of the service that you received when speaking with our friendly team members and appreciate the feedback that you have provided, which I have shared with the relevant team to review further.
Kind regards,
Alisa
I was extremely disappointed that no one was able to assist me on a public holiday when i was picking up my car from the dealership. I was told by David all I need to do was state my name and my...
Prečítať viac
CX
Real Insurance
5 years ago
Hi there,
I'm sorry to hear of your disappointment regarding your recent experience and appreciate you bringing this to our attention. Thank you for providing us the opportunity to look into this matter further with you and share with the relevant team to review. Can you please confirm if you would like a phone call from one of our team members to discuss your feedback or any queries further.
Kind regards,
Alisa
Dôveryhodný zákazník
5 years ago
Thank you for your reply, if I could receive a phone call before end of day today that would be great. Thank you
CX
Real Insurance
5 years ago
Hi there,
Thank you for getting back to me, I have escalated this matter to the relevant team to review and be in contact with you to discuss further.
Kind regards,
Alisa
CX
Real Insurance
5 years ago
Hi there,
I understand that one of our team members have since been in contact with you to discuss your feedback further. Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi there,
As mentioned, I'm sorry to hear of your disappointment regarding your recent experience and appreciate you bringing this to our attention. Thank you for providing us the opportunity to look into this matter further with you and share with the relevant team to review. Can you please confirm if you would like a phone call from one of our team members to discuss your feedback or any queries further.
Kind regards,
Alisa
Dôveryhodný zákazník
5 years ago
Same as above
CX
Real Insurance
5 years ago
Hi there,
Thank you for getting back to me, I have escalated this matter to the relevant team to review and be in contact with you to discuss further.
Kind regards,
Alisa
EXCELLENT SERVICE actually got to talk to customer Service person here in Aust and also without going through multiple selections of numbers
Recenzie produktov
Dátum zakúpenia: 05/07/2021
0
Sprístupniť
RP
Ross Pownceby
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Ross Pownceby o spoločnosti Real Insurance:
Too much noise in background whilst talking to your rep. Also accent very broad and hard to understand at times.
CX
Real Insurance
5 years ago
Hi Ross,
Thank you for taking the time to share your feedback with us and I'm sorry to hear of any frustrations faced during your recent experience. We appreciate the opportunity you have provided us to review your feedback further and I have passed this matter on to the relevant team to look into.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 05/07/2021
0
Sprístupniť
BM
Beverley Mason
Overená spoločnosťou Feefo
SECRET HARBOUR
5 years ago
Čo povedal/-a Beverley Mason o spoločnosti Real Insurance:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
