Informative and great customer service. Advised of all discounts when I join up my policies and understanding our predicament while in lock down NSW and having a new home in Qld. Discussed all...
Hi there,
Thank you for your feedback and for providing us with the opportunity to look into your experience further. I am sorry to hear of your dissatisfaction and we appreciate you bringing this to our attention. I have passed this matter on to the relevant team to review in more depth. Can you please confirm if you would like a phone call from one of our Senior team members to discuss your feedback further.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi there,
Thank you for your feedback and for providing us with the opportunity to look into your experience further. As mentioned, I am sorry to hear of your dissatisfaction and we appreciate you bringing this to our attention. I have passed this matter on to the relevant team to review in more depth. Can you please confirm if you would like a phone call from one of our Senior team members to discuss your feedback further.
Kind regards,
Alisa
Dátum zakúpenia: 19/08/2021
0
Sprístupniť
JH
Jennifer Hill
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Jennifer Hill o spoločnosti Real Insurance:
Spam increased immediately as I paid fir policy. Was hacked as soon as I paid for policy. Did not disclose additional excesses until after purchase. No phone number fir roadside assist listed...
Prečítať viac
CX
Real Insurance
5 years ago
Hi Jennifer,
Thank you for taking the time to share your feedback with us and I am sorry to hear of your frustrations. We appreciate the opportunity that you have provided us to look into this matter further. Can you please confirm if you would like a phone call to discuss your experience in more depth with one of our team members?
To access Roadside Assistance, simply call us on 1300 782 957 or you can find more information regarding Roadside Assistance on our website at https://www.realinsurance.com.au/documents/hollard-roadside-terms-and-conditions.pdf
However, I have passed your feedback on to the relevant team to look into, please don't hesitate to reach out if you require any further assistance.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi Jennifer,
As mentioned, I am sorry to hear of your frustrations and appreciate your feedback. To access Roadside Assistance, simply call us on 1300 782 957 or you can find more information regarding Roadside Assistance on our website at https://www.realinsurance.com.au/documents/hollard-roadside-terms-and-conditions.pdf Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa
Dátum zakúpenia: 17/08/2021
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
Very good.
Recenzie produktov
Dátum zakúpenia: 12/08/2021
0
Sprístupniť
GC
George Cannella
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a George Cannella o spoločnosti Real Insurance:
More customer contact
CX
Real Insurance
5 years ago
Hi George,
Thank you for your feedback, please let me know if you have any queries and I can arrange for one of our team members to be in touch with you,
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
5 years ago
Hi George,
Thank you for your feedback, please let me know if you have any queries and I can arrange for one of our team members to be in touch with you,
Kind regards,
Scott
Dátum zakúpenia: 07/08/2021
0
Sprístupniť
MB
Melinda Black
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Melinda Black o spoločnosti Real Insurance:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
