My call has been transferred between departments and no one answered and waited 15min and gave up, later I purchased policy my self. Company have to allocate additional resource to meet the customer...
Prečítať viac
CX
Real Insurance
4 years ago
Hi there,
Thank you for taking the time to share your feedback with us and we are sorry to hear of any frustrations caused. As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and the opportunity to view this further to pass onto the relevant departments.
Kind regards,
Alisa
Waited on phone for over 1 hour and no one to speak to. Phoned back and got through to speak to someone in reasonable time.
CX
Real Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of any inconvenience this has caused. We appreciate you bringing this to our attention and for the feedback you have provided. We have passed on your review to the relevant team to review further.
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
4 years ago
Hi there,
As mentioned, thank you for your feedback. I have passed on your experience to our team to review further.
Kind regards,
Scott
Dátum zakúpenia: 14/12/2021
0
Sprístupniť
GN
Gregory Nowlan
Overená spoločnosťou Feefo
Canberra. Your auditors need more data I see.
4 years ago
Čo povedal/-a Gregory Nowlan o spoločnosti Real Insurance:
Hi Gregory,
I am sorry to hear of your dissatisfaction and appreciate the opportunity that you have provided us to look into your experience further. I have passed this matter on to the relevant team to review and assist further
Kind regards,
Alisa
CX
Real Insurance
4 years ago
Hi Gregory,
I understand that one of our team members have been in touch with you to assist with this matter further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
4 years ago
Hi Gregory,
As mentioned, I am sorry to hear of your dissatisfaction and appreciate the opportunity that you have provided us to look into your experience further. I have passed this matter on to the relevant team to review and assist further
Kind regards,
Alisa
CX
Real Insurance
4 years ago
Hi Gregory,
I understand that one of our team members have been in touch with you to assist with this matter further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
tried to do a quote came eback hi price did another quote came back cheaper couldn't even get a lower price being an employee of hollard - quote given was higher than what i got online even after...
Prečítať viac
CX
Real Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of your dissatisfaction. All quotes provided are indicative only, which means they are subject to change. There are a number of factors that can affect the quote premium, including a daily review and update of our premium rates. If you would like to discuss this further, can you please let me know and I will arrange that for you.
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
4 years ago
Hi there,
As previously mentioned, can you please let me know if you would like to be contacted and I can arrange this for you.
Kind regards,
Scott
Dátum zakúpenia: 08/11/2021
0
Sprístupniť
LW
Lisa Willis
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Lisa Willis o spoločnosti Real Insurance:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
