He was easy to understand. He told everything clearly, and I had no problems to sign up with real. I have been with real before and now I found out that they are pretty good for funeral plans
CX
Real Insurance
3 years ago
Hi there,
It is always wonderful to hear of the service that our customers receive when speaking with our team members and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 23/01/2023
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
I’m very pleased with the results
CX
Real Insurance
3 years ago
Hi there,
I am pleased to hear about your satisfaction, thank you for sharing your thoughts with us.
Kind regards,
Scott
Recenzie produktov
Dátum zakúpenia: 18/01/2023
0
Sprístupniť
AK
Andrew Kelley
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Andrew Kelley o spoločnosti Real Insurance:
The lady I spoke to first penny was curt and not friendly or welcoming and I got cut off when she transferred me
CX
Real Insurance
3 years ago
Hi Andrew,
Thank you for sharing your experience with us, I am sorry to hear about any dissatisfaction caused.
As this is not the service we expect our customers to receive, our team appreciates you bringing this to our attention.
I have passed along your review to our team to have your feedback investigated further.
Please let me know if you would like for one of our Senior team members to contact you regarding any outstanding queries you may have.
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
3 years ago
Hi Andrew,
Thank you for sharing your thoughts with us.
Please let me know if you would like to be contacted regarding your service feedback.
Kind regards,
Scott
Dátum zakúpenia: 18/01/2023
0
Sprístupniť
WD
William Dowson
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a William Dowson o spoločnosti Real Insurance:
Very easy to use on line. Asked the right questions
CX
Real Insurance
3 years ago
Hi William,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I was really emotional when I called you guys because I’ve never thought I’d have to do something like this for my father. Everyone that I talked to on the phone was understanding, kind and also very...
Prečítať viac
CX
Real Insurance
3 years ago
Hi there,
Thank you for taking the time out of your day to share your kind words with us.
We are pleased to hear that we have been able to provide you with assistance during a time of need and of the service that you received when speaking with our team members.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 13/12/2022
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
So polite and helpful was very impressed
CX
Real Insurance
3 years ago
Hi there,
We are happy to hear of the helpful service that you received when speaking with our team member and were left feeling impressed.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 10/01/2023
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Customer Service Representative was very helpful, explained things in detail in plain English so that I understood the differences in the options that were available to me.
CX
Real Insurance
3 years ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I got an instantaneous call after I plugged in my details to request infor for life insurance but the young man ( I’m not much older) seemed to want to waste time … I don’t understand why… but he...
Prečítať viac
CX
Real Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any inconveniences that have been caused.
As this is not the type of service we wish for our customers to receive, we appreciate you providing us with your review.
For Feedback purposes, this has been passed to our team to look into.
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
3 years ago
Hi there,
Thank you for your review.
Please reach out if you would any assistance, we would like to assist.
Kind regards,
Scott
Dátum zakúpenia: 06/01/2023
0
Sprístupniť
HC
Hamilton Cowan
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Hamilton Cowan o spoločnosti Real Insurance:
Funeral Insurance explained very well. So helpful in meeting my needs financially.
CX
Real Insurance
3 years ago
Hi Hamilton,
Thank you for taking the time to share your review with us, we really appreciate it.
We are happy to hear of the great service that you received when speaking with our team member and that you have been left feeling fully informed of your cover.
Kind regards,
Alisa
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
