Tried to do a home & contents quote online. Said to call & advise quote number. Called & lady advised they can’t look up quotes? So why does it tell you to call with quote number??!!
She put me...
Prečítať viac
CX
Real Insurance
3 years ago
Hi there,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear of your recent experience and apologise for any frustrations caused.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into this further.
I have passed this matter on to the relevant team to review and be in touch with you to discuss further.
Kind regards,
Alisa
CX
Real Insurance
3 years ago
Hi there,
Thanks again for providing us with the opportunity to look into your experience in more depth.
I understand that our team have been in touch with you to discuss your feedback further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
3 years ago
Hi there,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear of your recent experience and apologise for any frustrations caused.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into this further.
I have passed this matter on to the relevant team to review and be in touch with you to discuss further.
Kind regards,
Alisa
Better English speaking call centre staff.
Also too much back ground noise,
I suspect staff working from home ?
Call centre staff who can stop following and preaching the scripted screen read out...
Prečítať viac
CX
Real Insurance
3 years ago
Hi there,
Thank you for reaching out and bringing this to our attention.
We are sorry to hear of any dissatisfaction caused during your recent experience and appreciate you providing us with the opportunity to share your feedback with the relevant team.
Please let me know if you would like for me to arrange for one of our team members to be in touch with you to assist you further regarding your policy.
Kind regards,
Alisa
Recenzie produktov
CX
Real Insurance
3 years ago
Hi there,
Thank you for sharing your feedback with us, we really appreciate it and have passed this on to the relevant team.
Kind regards,
Alisa
Dátum zakúpenia: 15/12/2022
1
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
very helpful and friendly.
CX
Real Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 14/12/2022
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Friendly very easy to understand all the information that was given. Had a personal feel to the call. The rep was really knowledgeable.
CX
Real Insurance
3 years ago
Hi there,
Thank you for sharing your review with us, it is great to hear that you have enjoyed our service.
We appreciate your kind words and the lovely feedback provided.
Kind regards,
Scott
Recenzie produktov
Dátum zakúpenia: 12/12/2022
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Easy to talk to and very helpful
CX
Real Insurance
3 years ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 07/12/2022
0
Sprístupniť
AM
Alexander Morrison
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Alexander Morrison o spoločnosti Real Insurance:
Hi Alexander,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 02/12/2022
0
Sprístupniť
JP
John Pleasance
Overená spoločnosťou Feefo
Yeppoon Qld
3 years ago
Čo povedal/-a John Pleasance o spoločnosti Real Insurance:
Great service
CX
Real Insurance
3 years ago
Hi John,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 21/11/2022
0
Sprístupniť
KD
Kelly Drakesmith
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Kelly Drakesmith o spoločnosti Real Insurance:
Always a pleasure talking to the workers here
CX
Real Insurance
3 years ago
Hi Kelly,
Thank you for taking the time to share your kind words with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 21/11/2022
0
Sprístupniť
BB
Bryan Butler
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Bryan Butler o spoločnosti Real Insurance:
Excellent quick an simple reasonable plans to choose from over all was very happy with my over the phone services
CX
Real Insurance
3 years ago
Hi Bryan,
We are happy to hear of the excellent service that you received and that we have been able to provide you with cover that is suitable to your needs.
Thank you for sharing your experience with us and for choosing Real Insurance.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 18/11/2022
0
Sprístupniť
BZ
Bruce Haokai Zhang
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Bruce Haokai Zhang o spoločnosti Real Insurance:
Professional advice and clear instruction were provided.
CX
Real Insurance
3 years ago
Hi Bruce,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
