Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie ExoticDirect

Zobrazujú sa všetky recenzie v počte 1,995

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Very Helpful

Very helpful. All the questions I had were answered. I'm thinking of adopting another guinea pig and wanted to know about insurance.I was told they could insure the pig depending on its past...

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Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that when you contacted us, we were able to answer all of your questions and also that you found our staff to be helpful. Should you decide to get another Guinea Pig in the future, then please do get back in touch and we'll be happy to chat through all the options and prices with you at that point in time. If you ever have any questions about your policy before that time, please do give our team a call so that we can help or provide assistance. Best regards, The Exotic Direct Pet Insurance Team

Mr Andrew Gregory-Campbell

Overená spoločnosťou Feefo

Guildford

5 years ago

Čo povedal/-a Mr Andrew Gregory-Campbell o spoločnosti ExoticDirect:

It was easy to set up cover for Chewwie my bearded dragon and also straight forward.i now have piece of mind that incase i require assistance it will be easy.

Alec

ExoticDirect

5 years ago

Hi Andrew, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that your new cover for Chewwie was easy to set up and also that it gives you peace of mind that we're help to help if you ever need assistance. If you ever have any questions about your new policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Excellent - can recommend.

Customer service friendly, helpful, efficient, knowledgeable and reliable on each telephone call experience to date for both a claim and annual renewal. Minimum paperwork, immediately able to handle...

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Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that each time you've needed to contact us, you've found our team to be friendly, helpful, efficient, knowledgeable and reliable. It's also really good to hear that your paperwork and emails were always processed quickly. That you feel able to recommend us to others is a huge compliment - Thank you! Should you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

No comments

Alec

ExoticDirect

5 years ago

Thank you for your feedback. If you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mrs Peggy Lane

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mrs Peggy Lane o spoločnosti ExoticDirect:

Helpful friendly and reassuring staff

Helpful friendly member of staff who reassured me when asked about my pet sherbert during the Covid problem

Alec

ExoticDirect

5 years ago

Hi Peggy, Thank you for giving us this positive review and also for taking the time to add such nice comments about the staff member you spoke to recently. It's great to know that when you called in, it was a friendly conversation and that we were able to offer you the reassurance you needed in respect of Sherbert's check ups during this Covid problem.Should you ever have any further questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Darrell Harrop

Overená spoločnosťou Feefo

Rotherham

5 years ago

Čo povedal/-a Mr Darrell Harrop o spoločnosti ExoticDirect:

Peace of mind both for us and Peanut 🥜 the parrot 🐦

Easy renewal no complicated forms and pleased to see renewal cost come down.

Alec

ExoticDirect

5 years ago

Hi Darrell, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that having this pet insurance policy gives you (and Peanut the parrot) peace of mind. We were pleased to read that you are happy with the way your latest renewal has been processed and also the price we could offer you.Should you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Gavin Owen

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mr Gavin Owen o spoločnosti ExoticDirect:

Awesome

Always a great service, organised and no hassles

Alec

ExoticDirect

5 years ago

Hi Gavin, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with your latest renewal and also the service we're providing you with. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Miss Shareen Deaves

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Miss Shareen Deaves o spoločnosti ExoticDirect:

Would recommend them there are very good I got my two dragons with these and they have been great x

Alec

ExoticDirect

5 years ago

Hi Shareen, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that your happy with everything and also that you feel able to recommend us to others - that's a huge compliment! Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Easy and simple to understand quote

Easy simple and informative quote Friendly telephone person giving great information

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add comments about your recent experience of requesting a quote from us and also when you spoke to a member of our team. It's great to know that you were happy with the information shown on your quote and also that when you spoke to us on the phone it was a friendly, informative conversation. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr David Vickers

Overená spoločnosťou Feefo

Preston

5 years ago

Čo povedal/-a Mr David Vickers o spoločnosti ExoticDirect:

Looked online, the received a quote, bought the insurance and wishing 5 mins I had all the relevant documents!! Fantastic service

Alec

ExoticDirect

5 years ago

Hi David, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you were able to find and also buy the pet insurance cover you wanted both quickly and easily through our website. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na ExoticDirect

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?