Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,549 отзывов

Надежный клиент

Подтверждено Feefo

5 months ago

Northern lights cruise

Answered all questions pleasant knowledgeable staff

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Excellent

Pleasant, knowledgeable efficient and helpful. Says it all.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant, knowledgeable, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Inflated price

Firstly the price quoted was inflated. I was then told that the class of accomodation was not available and that I would have to upgrade. I had to check SAGA myself and there were a number of...

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Megan Hammond

ROL Cruise

4 months ago

Thank you for your review. A member of our Customer Services team has attempted to contact you to discuss these matters. Please contact Customer Services on 0808 239 4975 (option 2) at your earliest convenience. Kind regards, the ROL Cruise Team

Graeme Poston

Подтверждено Feefo

GBR

5 months ago

Что Graeme Poston сказал(-а) о ROL Cruise:

Booking Scenic Eclipse cruise Rhythms of South America in March 2028

The operative who dealt with my order was extremely well informed and cooperative.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are so pleased to hear that your found the agent well informed and cooperative. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Malcolm Vallance

Подтверждено Feefo

GBR

5 months ago

Что Malcolm Vallance сказал(-а) о ROL Cruise:

Very DISAPPOINTED a lesson learnt the hard was in booking a cruise

Good Customer service on the phone.to book my INSIDE Cabin. However I was gutted that next day on the Hurtigen WEBSITE I could have booked an OUTSIDE Cabing for just couple £ more under this current...

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Megan Hammond

ROL Cruise

5 months ago

Thank you for your review. A member of our reservations team has tried to contact you regarding this. Please contact our reservations team at your earliest convenience. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Very profesional service

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very professional. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

ROL

Excellent, efficient service from Darren. Unhurried and helpful. We've always had very positive experiences with ROL.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that you found Darren excellent, efficient and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Would use again

Service was excellent.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Everyone is always very helpful

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are thrilled to hear that you find our agents very helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

A SPRING TREAT

simply open information on questions that you ask, in a friendly manor. But correct. Quick to respond with confirmation by email. ROL in the past when one had a problem solved it so that both sides...

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Megan Hammond

ROL Cruise

5 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you find our agents friendly and quick. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

Почему стоит доверять отзывам Feefo?

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