Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,546 отзывов

Christopher Bedford

Подтверждено Feefo

GBR

4 months ago

Что Christopher Bedford сказал(-а) о ROL Cruise:

Choosing a preferred Cruise

The staff member was helpful and offered alternative suggestions as the original requested cruise was fully booked. Also the alternative choices were not available. The staff member then went back...

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Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that the agent was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

4 months ago

Good admin

Always good and helpful.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

4 months ago

Norway 🇳🇴 cruise

The lady I spoke to was very polite, very helpful and knew the details of the holiday and explained them well.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the agent was very polite and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

4 months ago

Excellent

Leona was friendly, helpful and very professional with the initial booking and when I emailed after with a query I received a very prompt and clear response.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that you found Leona friendly, helpful and professional. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

4 months ago

Great service

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

so easy and personal

Great. It was super to have everything very personal - phone call, questions answered by a real person etc. Booking was by phone so all queries came up and were clarified before paying. Then...

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Megan Hammond

ROL Cruise

4 months ago

Thank you for your amazing review, we are so pleased to hear that the service was great. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Changes dealt with promptly

Terrific prompt all accounts were linked and transfer completed very timely.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the agent was able to assist you with your booking. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Northern lights cruise

Answered all questions pleasant knowledgeable staff

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Excellent

Pleasant, knowledgeable efficient and helpful. Says it all.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant, knowledgeable, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

5 months ago

Inflated price

Firstly the price quoted was inflated. I was then told that the class of accomodation was not available and that I would have to upgrade. I had to check SAGA myself and there were a number of...

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Megan Hammond

ROL Cruise

4 months ago

Thank you for your review. A member of our Customer Services team has attempted to contact you to discuss these matters. Please contact Customer Services on 0808 239 4975 (option 2) at your earliest convenience. Kind regards, the ROL Cruise Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

Почему стоит доверять отзывам Feefo?

Узнать больше о Feefo