Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,994 отзывов

Mr Tim Sheppard

Подтверждено Feefo

5 years ago

Что Mr Tim Sheppard сказал(-а) о ExoticDirect:

Hassle free

Nathan

ExoticDirect

5 years ago

Hello Tim, Thank you so much for rating 5*s. We really appreciate the review and are happy to hear you found the service to be hassle free! Kind regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

5 years ago

I thought it was very good

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s. We really appreciate the time taken to leave us this review. Kind regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

5 years ago

Good insurance

Good & average prices, could be abit easier to activate vouchers. Prices could be cheaper but can’t complain at the covered points

Nathan

ExoticDirect

5 years ago

Hello, Thank you for the 4* review. We really appreciate the feedback you have left with us and we will pass these points on to the relevant departments. Kind regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

5 years ago

Easy to deal with, had to make a claim which was also straightforward

Alec

ExoticDirect

5 years ago

Thank you for your positive review. We are really please to hear that you found us easy to deal with and also that when you needed to make a claim that the process was straightforward. If we can be of any further help or assistance in the future, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Mr Peter Gosden

Подтверждено Feefo

5 years ago

Что Mr Peter Gosden сказал(-а) о ExoticDirect:

Very quick and easy to use highly recommended

Nathan

ExoticDirect

5 years ago

Hello Peter, Thank you so much for rating us 5*s. We really appreciate the review. Kind regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

5 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (3)

Item arrived damaged

I ordered a cricket pen from Amazon. First one was lost in the transit and second one arrived cracked. See pictures. I do not have time to return this as I need it immediately for my Reptile. I would...

читать еще

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for getting in touch with us, however, there seems to be some confusion, we are an insurance company and offer insurance for exotic pets. We do not sell the type of product you have listed. Kind regards, The Exotic Direct Team.

Ms Alison Ward

Подтверждено Feefo

5 years ago

Что Ms Alison Ward сказал(-а) о ExoticDirect:

Excellent service. Would recommend

Excellent service all round; very nice guy on the phone, explained everything really well and concluded business efficiently.

Nathan

ExoticDirect

5 years ago

Hello Alison, Thank you so much for rating us 5*s. We are very happy to hear that you experienced an efficient and friendly service. Kind regards, The Exotic Direct Team.

Ms Kelli Summer

Подтверждено Feefo

5 years ago

Что Ms Kelli Summer сказал(-а) о ExoticDirect:

I highly recommend Exotic Direct. I have my African Grey Parrot Insuranced with them & I have so far found them extremely helpful & jolly nice to talk to!

Alec

ExoticDirect

5 years ago

Hi Kelli, Thank you for this positive review and also for taking the time to add such nice comments. We're all really pleased that you found us helpful, nice to talk to and also to read that you feel able to recommend us to other people looking to insure their pets. If we can every be of any further help or assistance, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Надежный клиент

Подтверждено Feefo

5 years ago

Claim for poorly tort

Overall, very good. Gave 4 stars only because when I was trying to get through to you it appeared the phones were not working properly and the website did not give any information, re: Covid-19 or...

читать еще

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave your positive review and also for your feedback. We are sorry to hear that you were unable to get though to us when required, we believe this issue has been rectified now. ExoticDirect is part of UK insurance company Bought By Many, which aims to provide better cover for everyone, if you would like further information regarding this we would be happy to discuss this directly on 0345 982 5505. The Exotic Direct Claims Team.

Надежный клиент

Подтверждено Feefo

5 years ago

Great experience

Great service

Nathan

ExoticDirect

5 years ago

Hello, Thank you for rating us 5*s. We really appreciate this! Kind regards, The Exotic Direct Team.

Не получили приглашение оставить отзыв?

Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

Почему стоит доверять отзывам Feefo?

Узнать больше о Feefo