xcellent service, yet again! That's why I continue to use Exotic Direct.
Exotic Direct has always dealt with my claims in a speedy and sympathetic manner. I can't fault this company.
Alec
ExoticDirect
5 years ago
Hi Jay,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you're happy with the service we've provided you with and also that you claims have all been dealt with in a speedy and sympathetic manner.
Should you every have any questions about your policy or if you need to make any changes to it, please do get in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Great!
Excellent service. Very fast and easy to get answers to any queries. Great value for money too. Would recommend.
Louise
ExoticDirect
5 years ago
Hi There,
Thank you for taking the time to review us and for rating us with five stars!
We are delighted to hear your great comments regarding our excellent service.
Thank you also for recommending us, we really appreciate it!
Kind Regards
The Exotic Direct Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Excellent Service
This is the first time I have had pet insurance and I am very impressed with the service I have received so far from Exotic Direct. They have been extremely caring, considerate and efficient when...
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Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such nice comments.It's great to know that when you did have to make a claim, that our team were caring, considerate and efficient. We're really pleased to have been able to help you at what must have been a tough time and that you now feel able to recommend us to others is a very kind thing to say. If we can be of any further help or assistance in the future, please do get in touch and we'll be very happy to chat through everything with you. Best regards,The Exotic Direct Pet Insurance Team
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MM
Miss Dawn Miller
Подтверждено Feefo
5 years ago
Что Miss Dawn Miller сказал(-а) о ExoticDirect:
Really pleased up till now
Exotic were great to talk with on the phone and responded to emails.
Louise
ExoticDirect
5 years ago
Hi Dawn,
Thank you for taking the time to review us.
We are delighted to hear your great comments regarding our service via phone and email.
Kind Regards
The Exotic Direct Team
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Надежный клиент
Подтверждено Feefo
5 years ago
It seems okay for the price. Havent had to take a claim out but good to feel insured.
Alec
ExoticDirect
5 years ago
Thank you for your review and feedback.
We're pleased to know you feel good about having insured your pet with us and that the price for this insurance was acceptable.
Hopefully your pet will always be happy and healthy - but if you do ever need our assistance (or have any questions about your policy) please do get in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Parrot insurance
They were very quick and very helpfull to first time customer.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and for adding your comments.
It's great to know that when you wanted insurance for your parrot, we were able to help you quickly.
Should you ever have any questions about your pet insurance policy, or if we can help with anything else, please do not hesitate to contact us.
Best regards,
The Exotic Direct Pet Insurance Team
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MN
Mrs Christina Nelson
Подтверждено Feefo
Sheerness
5 years ago
Что Mrs Christina Nelson сказал(-а) о ExoticDirect:
Very clear instructions on the online form. Easy to navigate to. Although Ron is very healthy I wanted to make sure we have insurance for him. After reading good reviews we decided to use Exotic...
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Alec
ExoticDirect
5 years ago
Hi Christine,
Thank you for giving us this positive review and also for taking the time to add these nice comments. We're all very pleased to have you (and Ron) as a new customer.
It's great to know that you found the online process easy to work with and also that the good reviews from other happy customers helped you to make your decision and choose Exotic Direct.
Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
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MC
Miss Deborah Collier
Подтверждено Feefo
Ottershaw
5 years ago
Что Miss Deborah Collier сказал(-а) о ExoticDirect:
Excellent procedures during lockdown
My claim was actioned by sending a form online in an email, keeping myself, your staff and my vet safe from Covid. I was able to get the correct payment for my pet’s treatment without having to...
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Alec
ExoticDirect
5 years ago
Hi Deborah,
Thank you for giving us this positive review and also for taking the time to add your comments, we really appreciate the detail and your kind feedback.
It's great to know that you are happy with our procedures and that we were able to process your claim and payment without needing any physical paperwork to be completed.
Should you have any questions about your claim, or if we can be of any other assistance in the future, please do get in touch and we'll be very happy to help you.
Best regards,
The Exotic Direct Pet Insurance Team
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MS
Miss Samantha Stein
Подтверждено Feefo
5 years ago
Что Miss Samantha Stein сказал(-а) о ExoticDirect:
Great personal customer service
The claim took a while to go through, but any time I called or emailed, someone got right back to me to say what the status was with no wait or anything.
Alec
ExoticDirect
5 years ago
Hi Samantha, Thank you for giving us this positive review and also for adding such nice comments. We're sorry to hear that your claim took a while to go through, but it's great to know that our Claims Team were able to provide you with updates quickly and let you know the status of your claim when you contacted us about it. If we can be of any further help or assistance in the future, please do not hesitate to get in touch.Best regards,The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Very easy to claim and never had any problem over the years.
I would recommend them and we have been insuring our pets with them for about 10 years
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for adding such nice comments. It's great to know that we've been able to help when you needed to make a claim and also that you feel able to recommend us to others - it really does means a lot, so thank you. Should you ever have any questions about your policy, or we can help in any other way, please do get in touch and we'll be very happy to help.Best regards,The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.