Prompt and straightforward claims process - handled well.
Prompt and straightforward claims process. Handled professionally, with good communication.
Hayley
ExoticDirect
5 years ago
Hi there,
Thanks so much for taking the time to leave us your 5 star review.
It's great to hear that you found the claims process professional and straightforward.
We hope you have a lovely Christmas!
The Exotic Direct Claims Team.
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MF
Miss Alma Fritchley
Подтверждено Feefo
5 years ago
Что Miss Alma Fritchley сказал(-а) о ExoticDirect:
No hassle and not too expensive. Although I've not made a claim I feel I would receive great support.
Alec
ExoticDirect
5 years ago
Hi Alma,
Thank you for giving us this positive review and also for adding your comments.
We're pleased to hear that you were able to get the pet insurance cover you wanted and also that the price was not too expensive.
Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Good value
Expert website used for insuring my African Grey. Good value and so easy to set up.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review.
We're all really pleased to hear that you found it easy to set up the pet insurance cover you wanted for your African Grey parrot.
If you ever have any questions about your pet insurance policy, or if we can help in any other way, please do not hesitate to contact us for a chat.
Best regards,
The Exotic Direct Pet Insurance Team
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MB
Mr Ean Brown
Подтверждено Feefo
5 years ago
Что Mr Ean Brown сказал(-а) о ExoticDirect:
Excellent customer service. Thoroughly explained all aspects of the policies and helped me make the best choice for my pets. Thank you!!
Alec
ExoticDirect
5 years ago
Hi Ean,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you're happy with the level of service we have been able to provide you with and also provide the information you needed to make the best choice for your pets.
If you ever have any further questions about your policy, or if we can help in any other way, please do not hesitate to contact us.
Best regards,
The Exotic Direct Pet Insurance Team
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MA
Miss Nicola Alexander
Подтверждено Feefo
5 years ago
Что Miss Nicola Alexander сказал(-а) о ExoticDirect:
The staff are super friendly, always on point with any queries I have. The insurance I hold for my ferrets are at a reasonable price.
Alec
ExoticDirect
5 years ago
Hi Nicola.
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you've found ouf team to be helpful and friendly. It's really good to know that we've been able to provide you with cover for your ferrets at a price you feel is reasonable.
Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
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MG
Ms Samantha Grant
Подтверждено Feefo
5 years ago
Что Ms Samantha Grant сказал(-а) о ExoticDirect:
Fantastic service
Robbie was so helpful. Couldn’t have done enough. Thank you. Had everything I needed quickly and at an unbeatable price. Excellent service
Alec
ExoticDirect
5 years ago
Hi Samantha,
Thank you for this positive review and for taking the time to add your comments.
If we can be of any further help or assistance, please do not hesitate to get back in touch.
Best regards,
The Exotic Direct Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Great service n
I have 2 parrots and they are both insuranced with ec
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review.
It's great to know we've been able to insure your parrots and also provide a service that you are happy with.
Should you ever have any questions about your policy, please do not hesitate to get in touch with us.
Best regards,
The Exotic Direct Pet Insurance Team
Надежный клиент
5 years ago
Great service thank you
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MW
Ms Miranda Webb
Подтверждено Feefo
5 years ago
Что Ms Miranda Webb сказал(-а) о ExoticDirect:
It was really easy to set up, I have gone to do it before but always had to phone someone which was never convenient, this was much simpler!
Alec
ExoticDirect
5 years ago
Hi Miranda, Thank you for giving us this positive review and also for taking the time to add comments about your experience. It's great to know that you found it easy to set up the new pet insurance cover that you wanted. We have worked hard to make the application process as convenient as possible - but if you do ever need to talk to us about your policy or make any changes, please do get in touch by phone or email and we'll be very happy to assist you. Best regards,The Exotic Direct Pet Insurance Team
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MM
Miss Norma Morris
Подтверждено Feefo
5 years ago
Что Miss Norma Morris сказал(-а) о ExoticDirect:
Seamless
Straight forward renewal thank you
Alec
ExoticDirect
5 years ago
Hi Norma,
Thank you for giving us this positive review.
It's great to know that your latest renewal was a straight forward process and that you're happy with it.
If you ever have any questions about your policy, or if you have any other questions for us, please do get in touch and we'll be happy to chat through everything.
Best regards,
The Exotic Direct Pet Insurance Team
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MK
Mrs Paula Keates
Подтверждено Feefo
5 years ago
Что Mrs Paula Keates сказал(-а) о ExoticDirect:
Excellent service
Excellent service., by offering a deal which has greatly saved me money compared to other insurance companies.
Alec
ExoticDirect
5 years ago
Hi Paula, Thank you for giving us this positive review and also for taking the time to add such nice comments.We're really pleased that you're happy with the deal that we were able to offer you and also to hear that it has saved you money. Should you ever have any questions about your policy, or if you need to make any changes, please do let us know and we'll be very happy to assist you. Best regards, The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.