The lady was very helpful on the phone everything sorted
My best experience with you I’ve ever had
Excellent customer care
Alec
ExoticDirect
5 years ago
Hello Joy,
Thank you for giving is this positive review and also for taking the time to add your comments.
It's really good to know that when you needed to contact us, the customer care you received was excellent and that we were able to sort everything out while you were on the phone.
If you do have any further questions about your policy, please do get back in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
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MH
Mr Vincent Hills
Подтверждено Feefo
5 years ago
Что Mr Vincent Hills сказал(-а) о ExoticDirect:
Pet insurance
Great deal will buy again
Alec
ExoticDirect
5 years ago
Hi Vincent,
Thank you for giving us this positive review. It's great to know that you're happy with the pet insurance deal we were able to offer you.
If you ever have any questions about your policy, please do get in touch and we'll be very happy to chat through everything.
Best regards,
The Exotic Direct Pet Insurance Team
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MC
Miss Emma Caveney
Подтверждено Feefo
Middlesbrough
5 years ago
Что Miss Emma Caveney сказал(-а) о ExoticDirect:
Easy renewal never had any problems
Alec
ExoticDirect
5 years ago
Hi Emma,
Thank you for giving us this positive review.
It's great to know that you found your latest renewal easy and that you've never had any problems.
Should you ever have any questions about your policy, please do get in touch and we'll be very happy to assist you anyway we can.
Best regards,
The Exotic Direct Team
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MG
Mrs Deborah Guy
Подтверждено Feefo
Poole
5 years ago
Что Mrs Deborah Guy сказал(-а) о ExoticDirect:
Excellent online service really easy to setup would highly recommend
Excellent service
Alec
ExoticDirect
5 years ago
Hi Deborah,
Thank you for giving us this positive review and also for adding such a nice comment.
We're really pleased to hear that you're happy with the online service, found everything really easy to set up and also that you feel able to recommend our pet insurance service to others.
Should you ever have any questions about your policy, please do get in touch with our Support Team and we'll be very happy to assist you any way we can.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Very simple to complete
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review.
We're pleased to hear that you found it simple to compete your application and set up the pet insurance cover that you wanted.
If you ever have any questions about your policy, please do not hesitate to contact us and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Reliable
Very helpful chap, easy service to use.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for adding your comments.
It's great to know that the agent you spoke to was helpful and that you found the whole service easy to use.
Should you ever have any questions about your policy, please do not hesitate to contact us and we'll be very happy to help.
Best regards,
The Exotid Direct Pet Insurance Team
0
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Надежный клиент
Подтверждено Feefo
5 years ago
Great service
They were prompt and very helpful. Would recommend for who is looking for insurance for exotic birds.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add your comments.
It's great to know that you're happy with the service we have provided you with and also that you feel able to recommend us to others.
Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch with us.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Happy costumer
Excellent service! Many thanks for your help!!!
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review.
We are really pleased to hear that you're happy with everything we were able to do for you recently.
If we can be of any further help or assistance in the future, please do not hesitate to get back in touch.
Best regards,
The Exotic Direct Pet Insurance Team
0
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Надежный клиент
Подтверждено Feefo
5 years ago
Friendly efficient service, would recommend this insurer to anyone.
Excellent customer service and communication, especially in dealing sensitively with our claim.
0
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Надежный клиент
Подтверждено Feefo
5 years ago
Great service and very timely
The claim process was very easy and straightforward. Everyone I spoke to was knowledgable and very helpful. I sadly lost my Grey and was devastated but I was treated with kindness and compassion.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review.
Although losing your Grey must have been a difficult experience - we are pleased to hear that when you needed to contact our Claims Team they were kind, compassionate and provided you with a straightforward claims process to follow.
We do hope that your claim has now been resolved to your satisfaction, but if we can ever be of any further help in the future please do not hesitate to get back in touch.
Best regards,
The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.