Что Mrs Brenda &Ms Berenice Jackson сказал(-а) о ExoticDirect:
Thank you
Very grateful for all your help, are have been a beacon of light for us and our baby girl Coco. Your very professional and polite.
Imane
ExoticDirect
4 years ago
Hello Mr & Mrs Jackson,Thank you for rating us 5*s!We are very happy to hear that you found the support and professionalism you needed with our customer service executives.We hope that Coco is doing better now.Kind regardsThe Exotic Direct Team
0
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Надежный клиент
Подтверждено Feefo
4 years ago
I haven’t found any other places to get good insurance for my pet
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 4*s!We are very pleased to hear that you are satisfied with our insurance product.Kind regardsThe Exotic Direct Team
0
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MW
Miss Rebecca Whitehouse
Подтверждено Feefo
4 years ago
Что Miss Rebecca Whitehouse сказал(-а) о ExoticDirect:
Good service.
Exotic direct provides a good service and the web site was very easy to use. I was able to set up my policy in minutes really happy with the service.
Imane
ExoticDirect
4 years ago
Hello Rebecca,Thank you for rating us 5*s!We are happy to hear that you find our website and services to your liking.We welcome you in our care.Kind regardsThe Exotic Direct Team
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Top protection for peace of mind
If you have a parrot or any exotic animal then insuring them is absolutely vital as they are top priority. Highly recommended company offering the top level of care if needs be
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you have peace of mind while insuring your parrot with us .We do our best as a team to offer our clients the Top level care they deserve.Kind regardsThe Exotic Direct Team
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MT
Mr Carl Thornhill
Подтверждено Feefo
4 years ago
Что Mr Carl Thornhill сказал(-а) о ExoticDirect:
Never go anywhere else.Pleasure to deal with
Always used this company
Imane
ExoticDirect
4 years ago
Hello Carl,Thank you for rating us 5*s!We are very pleased to have such a loyal customer.We strive to always be at the level of your expectations.Kind regardsThe Exotic Direct Team
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MM
Mr Alan Mulkerrins
Подтверждено Feefo
4 years ago
Что Mr Alan Mulkerrins сказал(-а) о ExoticDirect:
too much paperwork gets sent, brochures etc. all i need is 1 sheet of A4 that states insurance
Imane
ExoticDirect
4 years ago
Hello Alan,Thank you for insuring your pet with Exotic Direct and also for taking the time to give us your feedback about the documentation we supplied with your renewed policy. I agree that sending fewer documents would have many benefits.However, we do need to provide certain documents/information in order to meet regulatory requirements. I have passed your suggestion onto both our compliance and products teams and I'm sure they will look into what is possible. Kind regardsThe Exotic Direct Team
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MM
Mr Neil Morton
Подтверждено Feefo
4 years ago
Что Mr Neil Morton сказал(-а) о ExoticDirect:
Straightforward renewel no hassle - customer service very helpful
renewel done without any hassle - polite and friendly customer service - well priced
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our renewal process hassle-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Good service
Very easy to do & reasonable price.
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are happy to hear that you find our process easy and our prices fair.Kind regardsThe Exotic Direct Team
0
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MB
Mr Garry Bedford
Подтверждено Feefo
4 years ago
Что Mr Garry Bedford сказал(-а) о ExoticDirect:
Easy to set up no complications
Nathan
ExoticDirect
4 years ago
Good Afternoon Garry,
Thank you for rating us 4*s!
We really appreciate the feedback.
Kind regards,
The Exotic Direct Team.
0
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Надежный клиент
Подтверждено Feefo
4 years ago
5 stars over all
The only reason I have given 4 stars is that upon my first call I was given incorrect information. However this was remedied very quickly by the second person I spoke to and I am very satisfied with...
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Nathan
ExoticDirect
4 years ago
Good Afternoon,
Thank you for rating us 4*s
We really appreciate the time you have taken to leave the feedback you have.
We are sorry to hear you were misinformed on the first instance of contact with us but are happy to hear this was corrected.
Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.