As always it’s great customer service and a great insurance company. Highly recommend.
Nathan
ExoticDirect
4 years ago
Good Morning Anna,
Thank you for rating us 5*s!
We really appreciate the time taken to leave a great review!
Kind regards,
The Exotic Direct Team.
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MP
Mr Alessandro Pappacena
Подтверждено Feefo
4 years ago
Что Mr Alessandro Pappacena сказал(-а) о ExoticDirect:
No response at all
I did not receive any feedback, I actually do not know even if i got a policy. Terrible UX.
Nathan
ExoticDirect
4 years ago
Good Morning Alessandro,
Thank you for your feedback we really appreciate the time taken to highlight the issue you are experiencing.
I can confirm that you do have a live policy with us.
I have resent your documents via email and these should now be with you, unfortunately the website is experiencing technical issues at this time and our IT team are aware of these.
I have also tried contacting you via telephone but have not been successful.
Please let me know if there is anything further I can do.
Kind regards,
The Exotic Direct Team.
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MB
Mr Darren Bolton
Подтверждено Feefo
Bournenouth
4 years ago
Что Mr Darren Bolton сказал(-а) о ExoticDirect:
Very helpful finding me the right insurance
Spoke to Mia who was very helpful and found the right kind of insurance I was looking for. Wasn't being talked into buying something I didn't need which was nice. A very welcomed voice after a busy...
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Nathan
ExoticDirect
4 years ago
Good Afternoon Darren,
Thank you so much for rating us 5*s!
We really appreciate the time you have taken to leave us with a good review!
I have passed this message on to Mia.
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
4 years ago
I had no problem at all signing up my little budgie or my African grey
It was very easy to sign up and I would have no problem recommend exotic direct to my family and friends
Nathan
ExoticDirect
4 years ago
Good Afternoon,
Thank you for rating us 5*s!
We really appreciate the time you have taken to leave us a great review.
It's lovely to hear that you would recommend us to your family and friends!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Awful service
Still unable to pay for my policy. Have phoned and emailed on numerous occasions. Give up now. Will have to go elsewhere
Nathan
ExoticDirect
4 years ago
Good Afternoon,
Thank you for your feedback.
I am very sorry to hear that you have experienced problems regarding the payment for your policy.
Thank you also for taking my phone call today, I can confirm that the policy is now live and active and you have been sent an email confirmation of this.
Please let me know if there is anything further I can help with.
Kind regards,
The Exotic Direct Team.
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MC
Mrs Shirley Cross
Подтверждено Feefo
5 years ago
Что Mrs Shirley Cross сказал(-а) о ExoticDirect:
Had difficulty with putting the info into my phone that is not a good thing for me to have to do! Other years have rung and they have taken the details which I much preferred. Exotic Direct are...
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Nathan
ExoticDirect
4 years ago
Good Afternoon Mrs Cross,
Thank you for rating us 4*s!
We are sorry to hear you have had difficulties with the new phone system.
Many of us are still working from home and we have found this to be the most secure system to use at the current time.
I have passed on your feedback to the relevant departments however.
Kind regards,
The Exotic Direct Team.
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ME
Mrs Dawn Edwards
Подтверждено Feefo
5 years ago
Что Mrs Dawn Edwards сказал(-а) о ExoticDirect:
Excellent customer service
I struggled to find insurance for my baby tortoise but exotic pets were really helpful even when I filled the forms in wrong.
Nathan
ExoticDirect
4 years ago
Good Afternoon Mrs Edwards,
Thank you so much for rating us 5*s!
We are very happy we were able to assist you with the forms for your little one!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Was easy to do
Imane
ExoticDirect
5 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team
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MV
Mr Varu
Подтверждено Feefo
5 years ago
Что Mr Varu сказал(-а) о ExoticDirect:
Great customer service. Think I spoke to Mia who was great.
Imane
ExoticDirect
5 years ago
Hello Vijay,Thank you for rating us 5*s!We are very pleased to hear that you are satisfied with our customer service executives.We will make sure to pass on the feedback to Mia , I am sure it will make her day .Kind regardsThe Exotic Direct Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Can’t beat Exotic personal
Exotic pets straight forward and well priced.
Imane
ExoticDirect
5 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our offer unbeatable.We try to do our best as a team to make our prices as low and fair as possible.Kind regardsThe Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.