Отзывы о ExoticDirect

Good Morning, Thank you for rating us 5*s! We are happy to hear you found the process simple and the excess to be reasonable! Kind regards, The Exotic Direct Team.

Good Morning, Thank you so much for rating us 5*s! Thank you for taking the time to leave us a great review. Kind regards, The Exotic Direct Team.

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our process easy and straight forward.Kind regardsThe Exotic Direct Team

Good afternoon, Thank you for taking the time to write a review, please accept our sincere condolences. I am sorry to hear you had not received correspondence from us regarding paperwork from the vets. I have checked the claim file and can see an acknowledgment email was sent to you on the 30/09/2021 when we had received the claim form and supporting information from the vets. I can also see a settlement email was sent on the 12/10/2021. If you would like to check we have the correct email address on file, please call us on 0345 982 5505. If there is anything we can help with, please do not hesitate to contact us further. Kind regards, The Exotic Direct claims team.

Hello Oliva, Thank you for your reply to my colleague’s message and highlighting that you’ve found it very difficult to get through to us on the phone and also that your emails were not responded to quickly enough. We are very sorry that when you needed to speak with us you weren’t able to. I can also appreciate how frustrating it must have been not to be able to get through on the telephone and to have such a long wait for a reply to your emails. We’ve taken your feedback on board and are working hard to increase the number of staff that are available to take phone calls and respond to email enquiries in a timely fashion. Our aim has always been to provide the best level of customer service and care – but on this occasion it is clear from your comments that we have not achieved that. If you would like to make a formal complaint about the experience you have had, please do let me know by either replying to this message, emailing enquiries@exoticdirect.co.uk or calling 0345 982 5505 and I would be very happy to start that process with you.Best regards, The Exotic Direct Administration Team

Hi Eilidh,We are so glad to hear you found everything easy to set up and that we were able to help advise.Thank you for the review.Kind regards,The Exotic Direct claims team.

Hello Lesley, Thank you for your feedback. We're very sorry to hear that your recent experience with Exotic Direct has not met your expectations. I did try and call you today to discuss any problems you may have had in more detail, but was not able to get through on the contact information that we hold for you. We do hope that you'll give us an opportunity to put things right for you. If you are prepared to have a conversation with us, please do send an email to enquiries@exoticdirect.co.uk and let us know your current contact information and we'll be very happy to give you a call. (Please do not add any contact information to Feefo as it is a public forum.) Alternatively, you are very welcome to call the team on 0345 982 5505. Our contact centre is open Monday to Friday, between 09:00 and 17:15. We look forward to hearing from you and having an opportunity to put things right. Best regards, The Exotic Direct Pet Insurance Team

Good afternoon,We are glad to hear that we were able to resolve your enquiry quickly.Thank you for your review.Kind regards,The Exotic Direct claims team.

Good afternoon,We are so glad to hear we could help resolve you enquiry quickly and with no hassle.Thank you for your review.Kind regards, The Exotic Direct claims team.

Good afternoon,We are happy to hear we could help answer questions for you.Thank you for the review.Kind regards, The Exotic Direct claims team.

Hello Gillian,Thank you for rating us 4*s!We are very pleased to hear that you were able to find the assistance you needed with your tortoise.Kind regardsThe Exotic Direct Team