Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Надежный клиент

Подтверждено Feefo

4 years ago

If I could give zero stars I would

Provide cover for accidents

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to speak with us this morning, we apologise we were unable to be of assistance on this occasion. Unfortunately, the policy does not cover for accidents caused by other pets in your care. We review all claims on the basis of the vets advise. We will however pass on your comments as we are always looking for ways to improve our processes. Kindest regards, The Exotic Direct Claims Team.

Mrs Suzanne Picking

Подтверждено Feefo

4 years ago

Что Mrs Suzanne Picking сказал(-а) о ExoticDirect:

Excellent service

Quickest of appointments and empathy

Kirsty

ExoticDirect

4 years ago

Good Afternoon Suzanne, Thank you for taking the time to leave a positive review! We are pleased to hear you were happy with the service we provided! We hope to be able to continue this for you and your pets needs in the future! Kind Regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

4 years ago

Was exactly what I was looking for.

Excellent service. Would recommend and would use again.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and that it meets your expectations. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr James Travis

Подтверждено Feefo

4 years ago

Что Mr James Travis сказал(-а) о ExoticDirect:

Quick. Concise

Made everything simple

Imane

ExoticDirect

4 years ago

Hello James, We are glad that you found our services quick, concise & simple. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr Roger Lindsell

Подтверждено Feefo

Neston

4 years ago

Что Mr Roger Lindsell сказал(-а) о ExoticDirect:

The process is smooth no problems

Always a smooth process and lovely people to talk to if there is a claim helpful in making difficult situations easier

Mia

ExoticDirect

4 years ago

Good afternoon Roger, We are so pleased to be able to help with your claim and hear that the process was easy, thank you for taking the time to review! Kinds regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

4 years ago

Very good :)

Imane

ExoticDirect

4 years ago

Hello, Thank you for taking the time to leave us these kind words. Regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

4 years ago

Excellent service!

Renewal process was simple, always kept informed with policy details. Great service.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and renewal process. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Stella

Подтверждено Feefo

Melksham

4 years ago

Что Stella сказал(-а) о ExoticDirect:

No problems!

I have always had a problem-free experience with Exotic Direct and am pleased with their service.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to hear this, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jon Copnall

Подтверждено Feefo

4 years ago

Что Mr Jon Copnall сказал(-а) о ExoticDirect:

Been with exotic direct for over 5 years now and never had a problem with them. Making a claim is simple and really quick. The renewal process is pretty much all done for you and the prices only ever...

читать еще

Mia

ExoticDirect

4 years ago

Good afternoon Jon, We are please to have been able to help with your claim and thank you for your continued custom. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mrs Christine Dredge

Подтверждено Feefo

4 years ago

Что Mrs Christine Dredge сказал(-а) о ExoticDirect:

Excellent

Excellent. Very helpful staff. No quibbling when a payment for my guinea pig was required. Thank You!

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to assist with your claim for your guinea pig, thank you for taking the time to review! Kind regards, The Exotic Direct Team.

Не получили приглашение оставить отзыв?

Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

Почему стоит доверять отзывам Feefo?

Узнать больше о Feefo