Exotic Direct no longer pay out for ‘diarrhoea’ which can be caused by anything in small animals! Absolute joke, when my policy expires I will be moving to another insurance company. Cowboys!
Gabriella
ExoticDirect
3 years ago
Good morning Sarah,
We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion.
We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms.
If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.
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MF
Mr Richard Faulkner
Подтверждено Feefo
Northampton
4 years ago
Что Mr Richard Faulkner сказал(-а) о ExoticDirect:
Professional and empathetic
The service I was given was definitely worthy of five stars. Through a difficult time losing a pet, my claim for the vet fees was dealt with quickly and with empathy towards our loss.
Gabriella
ExoticDirect
4 years ago
Good afternoon Mr Faulkner,
We were so sorry to hear about Donatella.
Thank you for taking the time to leave such a lovely review, we are so pleased you found our claims process fast and professional.
All the best,
The Exotic Direct Claims Team.
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Надежный клиент
Подтверждено Feefo
4 years ago
Excellent service
This company is excellent and service and advisors are very good and well spoken. I am happy with the handling of the claim and policy
Gabriella
ExoticDirect
4 years ago
Good afternoon,
Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our claims process.
Have a nice weekend and all the best,
The Exotic Direct Claims Team.
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MB
Miss Christine Browne
Подтверждено Feefo
Brentwood
4 years ago
Что Miss Christine Browne сказал(-а) о ExoticDirect:
Excellent service
Couldn't have gone any smoother. Money paid into my account with no quibble in a week from my rabbits treatment.
Gabriella
ExoticDirect
4 years ago
Hi Christine,
Thank you for leaving a 5* review. We hope your little friend is recovering well!
We are so pleased you're happy with our claims process.
All the best and have a lovely weekend,
The Exotic Direct Claims Team.
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MS
Mrs Gemma O�sullivan
Подтверждено Feefo
4 years ago
Что Mrs Gemma O�sullivan сказал(-а) о ExoticDirect:
Haven’t received any documents
Imane
ExoticDirect
4 years ago
Hello Gemma,
Thank you for your feedback.
We are sorry that you have not received the policy documents that we posted to your address.
We have tried to call you without avail, therefore we have now emailed you a copy of your documents and invite you to give us a call to verify your address and make sure we have the correct information.
We trust that the above is satisfactory but if you would like any further assistance please let us know.
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
4 years ago
Brilliant service and staff
Very good service and very quick to pay the claim. Very nice employees. Everyone was very nice.
Gabriella
ExoticDirect
4 years ago
Good morning,
Thank you for taking the time to leave such a lovely review. We are so pleased you have found our claims process to be quick and easy. Have a nice weekend.
All the best,
The Exotic Direct Claims Team.
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Надежный клиент
Подтверждено Feefo
4 years ago
Fantastic insurance company. I've claimed twice now and payout has been made quickly with no further questions.
Gabriella
ExoticDirect
4 years ago
Good afternoon,
Thank you for taking the time to leave us a 5* review. We are so pleased you're happy with our claims process. Have a lovely weekend.
All the best,
The exotic direct claims team.
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MS
Mr Kamil Sawicki
Подтверждено Feefo
4 years ago
Что Mr Kamil Sawicki сказал(-а) о ExoticDirect:
Very poor service
Claim process took over two months! After contacting customer service twice I’ve received reply that they will not pay for my claim. They are good just to take your money, don’t care about your pet....
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Gabriella
ExoticDirect
4 years ago
Good morning Mr Sawicki,
We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion.
We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or emails us at claims@exoticdirect.co.uk.
Kindest regards,
The exotic direct claims team.
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MW
Ms Miranda Webb
Подтверждено Feefo
4 years ago
Что Ms Miranda Webb сказал(-а) о ExoticDirect:
Fab service
I have found exotic direct way better than any other insurance I have, as they actually pay and it's so painless! I have adopted lots of guineapigs and it's easy to add or remove pets too, and the...
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Gabriella
ExoticDirect
4 years ago
Hi Miranda,
Thank you very much for leaving such a lovely review.
We are so pleased you have found our claims process to be painless.
We hope you enjoy your weekend.
All the best,
The exotic direct claims team.
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Надежный клиент
Подтверждено Feefo
4 years ago
Expensive cover but painless claim
Stress free claim when you’re worried about your pet
Gabriella
ExoticDirect
4 years ago
Good morning,
Thank you for taking the time to leave a 5* review. We are pleased to hear you have found our claims process stress free. We are always looking for ways to improve our sales and service so will gladly pass on your feedback.
Have a lovely weekend.
Kind regards,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.