Good service, reply promptly to any queries, paid my claim last year and was straight forward to claim. Happy with the customer service team as all very friendly and helpful.
Mia
ExoticDirect
4 years ago
Good afternoon,
We are so pleased to have been able to assist with your claim, thank you for taking the time to leave a review!
Kind regards, The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
4 years ago
Just renewed my policy, have unfortunately had to claim once in the last year but the claim was sorted out promptly. Thank you for the great service
Mia
ExoticDirect
4 years ago
Good afternoon,
We are pleased to have been able to assist with your claim, thank you for taking the time to leave a review!
Kind regards, The Exotic Direct Team.
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MS
Mr Owen Samways
Подтверждено Feefo
4 years ago
Загруженные мультимедийные материалы
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Что Mr Owen Samways сказал(-а) о ExoticDirect:
Can’t fault and highly recommend
I Was quite stressed about this vet visit as my young beardie seemed quite Ill, as my first reptile it was quite stressful but knowing that I had insurance made it a whole lot easier, it turns out...
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Mia
ExoticDirect
4 years ago
Good afternoon Owen,
We are pleased to have been able to help with your claim, thank you for taking the time to leave a review!
Kind regards, The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
4 years ago
Have been using Exotic direct to insure my rabbits for years. They have always been supportive, good value and never quibbled on a claim. Their customer service is truly excellent. I’m sticking with...
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Mia
ExoticDirect
4 years ago
Good afternoon,
We are pleased to be able to offer cover for your rabbits, thank you for your kind words and for taking the time to leave a review!
Kind regards, The Exotic Direct Team.
1
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Надежный клиент
Подтверждено Feefo
4 years ago
Easy and efficient
Cost effective and efficient
Mia
ExoticDirect
4 years ago
Good afternoon,
We are happy to hear you thought our cover was cost effective, thank you for leaving a review.#
Kind regards, The Exotic Direct Team.
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MS
Miss Melanie Smith
Подтверждено Feefo
Tamworth
4 years ago
Что Miss Melanie Smith сказал(-а) о ExoticDirect:
Great policy at a good price
Great policy at a good price. It was very easy to take out the policy and the website was very informative.
Mia
ExoticDirect
4 years ago
Good afternoon,
We are so pleased to be able to offer you cover, thank you for taking the time to leave a review.
Kind regards, The Exotic Direct Team.
1
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MB
Ms Kelsey-Leigh Baxendale
Подтверждено Feefo
4 years ago
Что Ms Kelsey-Leigh Baxendale сказал(-а) о ExoticDirect:
The advisor was rude and I have just found out a week later as the first payment of my renewal has gone out today, that she hasn’t put my new pet into my renewal policy. I’m at the vets in 2 hours...
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Kirsty
ExoticDirect
4 years ago
Good Morning Kelsey-Leigh,
Thank you for leaving us this feedback, we are sorry to hear that your recent experience with Exotic Direct has not been satisfactory.
I appreciate you taking my call yesterday to give us the opportunity to confirm with you that your new pet was added onto cover when you asked us to, the new pet was not on the renewal document as it was generated before this action, and to confirm the way in which changes are made to existing Direct Debit schedules.
As discussed over the telephone we have listened to the recent call recordings, we’re sorry to hear you feel the agent was rude to you. Feedback will be provided to the agent regarding this.
We are very sorry for any inconvenience or distress this has caused you, but we appreciate you taking our call to give us the opportunity to make things right.
Kind Regards,
The Exotic Direct Team.
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MP
Mrs Patricia Pocknell
Подтверждено Feefo
Mitcham
4 years ago
Загруженные мультимедийные материалы
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Что Mrs Patricia Pocknell сказал(-а) о ExoticDirect:
I have not had to nake a claim as yet but when I lost my pet and had to transfer the policy over it was easy to contact them and they were very sympathetic and really helpfull so would highly...
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Mia
ExoticDirect
4 years ago
Good afternoon,
We are pleased to have been able to help with your policy, thank you for taking the time to leave a review!
Kindest regards, The Exotic Direct Team.
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DR
Dr Helen Rostill
Подтверждено Feefo
4 years ago
Что Dr Helen Rostill сказал(-а) о ExoticDirect:
Very easy process
Kirsty
ExoticDirect
4 years ago
Good Morning Helen,
We are pleased to hear you found our sales process easy and we we able to provide cover for your pets! Thank you so much for taking the time to leave us a positive review!
Kind Regards,
The Exotic Direct Team.
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MM
Mr Albert Mottershead
Подтверждено Feefo
4 years ago
Что Mr Albert Mottershead сказал(-а) о ExoticDirect:
Easy to renew and great service
Kirsty
ExoticDirect
4 years ago
Good Morning Albert,
We are pleased to hear you are happy with our renewals process and general service! Thanks for taking the time to leave us a positive 5* review!
Kind Regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.