Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Miss Ronni Moss

Подтверждено Feefo

3 years ago

Что Miss Ronni Moss сказал(-а) о ExoticDirect:

Easy and quick

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Ronni. We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.

Надежный клиент

Подтверждено Feefo

3 years ago

100% satisfaction throughout

Would definitely recommend Exotic Direct and will definitely be buying from them again. Very prompt attention to my claim, kept fully informed throughout the process and they settle with the vet...

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Lloyd Glater

ExoticDirect

3 years ago

Good Morning, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

Надежный клиент

Подтверждено Feefo

3 years ago

All those people who contacted me during my claim process were very empathetic towards me after the passing of one of my beloved pets. Sending their condolences really helped me mentally. Thank you.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, we are so sorry to hear of the loss of your pet. As pet owners ourselves, we always strive to ensure we support our customers as much as we possibly can at such a difficult time. We really appreciate you taking the time to leave us such a nice review. All the best, The Exotic Direct Claims Team.

Mrs Clare Johnson

Подтверждено Feefo

3 years ago

Что Mrs Clare Johnson сказал(-а) о ExoticDirect:

Quick and easy resolution of my claim

Very quick and painless resolution of my claim.

Gabriella

ExoticDirect

3 years ago

Good morning Clare, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

Надежный клиент

Подтверждено Feefo

3 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (2)

Best service provided

Photo included

Gabriella

ExoticDirect

3 years ago

Good morning, Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our service. We love the video of your little friend! Have a nice weekend and all the best, The Exotic Direct Claims team.

Надежный клиент

Подтверждено Feefo

3 years ago

Very happy

They were very helpful at keeping me informed about my claim.

Gabriella

ExoticDirect

3 years ago

Good morning, We are so pleased you were happy with our claims process. Thank you for taking the time to leave a 5* review. We hope you enjoy your weekend. All the best, The Exotic Direct Claims Team.

Mrs Tracy Parkin

Подтверждено Feefo

Sheffield

3 years ago

Что Mrs Tracy Parkin сказал(-а) о ExoticDirect:

Perfect Service

A very efficient and compassionate service at what was a very upsetting time when our parott passed. Thank you.

Gabriella

ExoticDirect

3 years ago

Good morning Tracy, We were so sorry to hear about your little friend. We thank you for taking the time to leave a 5* review. Take care and all the best, The exotic direct claims team.

Надежный клиент

Подтверждено Feefo

3 years ago

Refused to cover my pet

Disgusted with the lack of cover for a outdoor pet

Gabriella

ExoticDirect

3 years ago

Good morning, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. Unfortunately the circumstances surrounding your claim fall within an exclusion of the policy. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

Надежный клиент

Подтверждено Feefo

4 years ago

Great communication throughout and resolved very quickly and money paid

They got in touch as soon as the claim was sent by vets and reviewed and agreed the claim very quickly. It’s great to know I can rely on them.

Gabriella

ExoticDirect

3 years ago

Good morning, Thank you for taking the time to leave such a lovely review, we are so pleased you were happy with our claims process. All the best, The exotic direct claims team.

Mrs Kerry Miller

Подтверждено Feefo

4 years ago

Что Mrs Kerry Miller сказал(-а) о ExoticDirect:

Easy and quick

Easy to do and quick claim processing. Helpline staff brilliant

Gabriella

ExoticDirect

3 years ago

Good morning Kerry, Thank you so much for taking the time to leave a 5* review. We are pleased to hear you found our claims process quick and easy. All the best, The exotic direct claims team.

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