Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

see above

you dealt with my call efficiency to rebnew my policy

Sarah

ExoticDirect

8 years ago

Dear Christopher,

Thank you very much for taking the time to leave your review,

We are glad to hear that you felt we dealt with your renewal efficiently.

Kind Regards,

The Exotic Direct Team.

Надежный клиент

8 years ago

Renewal quote a bit high

Good service from the team. Easy to use forms.

Hayley

ExoticDirect

8 years ago

Hi there,

thank you for your positive review!

We love hearing that you found our service good and our forms easy to use.

Kind Regards

Exotic Direct.

Trusted Customer

Exeter Devon

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

You don't need to improve anything, you're doing just greatgreat

Exotic Direct is absolutely brilliant, they've always payed out on a claim and they have never questioned or refused a claim I've made, the access on a claim is reasonable and the monthly payments...

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Hayley

ExoticDirect

8 years ago

Hi Philip

Thank you so much for your positive review!

We have passed your kind words on to the Exotic team.

We are so glad that you are happy with our service and that you would recommend us!

Kind Regards

Exotic Direct.

Надежный клиент

8 years ago

Great value & great staff

Another worry free year covered with fantastic priced premiums. The staff are always lovely when you have to call them

Sarah

ExoticDirect

8 years ago

Hi There,

Thank you for your review, we are really glad you are happy with your premium and are pleased with our service!

Kind Regards,

The Exotic Direct Team

Надежный клиент

8 years ago

Everyone is very helpful and friendly on the phone. The service is generally very efficient.

Hayley

ExoticDirect

8 years ago

Hi there,

thank you so much for taking the time to leave your positive review!

We are so glad you are happy with our service and that you find us friendly and helpful.

Kind Regards

Exotic Direct.

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Sympathetic staff

When I phoned to ask about her insurance the person was very helpful. Then, a couple of days later I rang to tell them of Holly’s passing, they were sympathetic, helpful and the same person dealt...

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Hayley

ExoticDirect

8 years ago

Hi Samantha.

Thank you so much for taking the time to leave your positive review.

We are sorry to hear of the loss of Holly and we have passed your kind words on to the claims team.

Kind Regards.

Exotic Direct.

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Seamless and fast renewal process. When I have had occasion to speak to an advisor I have found them to be extremely helpful and professional. Would highly recommend Exotic Direct for our more...

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Sarah

ExoticDirect

8 years ago

Hi Jenny,

Thank you very much for your lovely review,

We are really pleased to hear that you were happy with your renewal process, and also that you would recommend us!

Thanks again for taking the time to leave your response.

Kind Regards,

The Exotic Direct Team.

Надежный клиент

8 years ago

The customer service has been really good so far. I've not had to make a claim (and hopefully I won't need to) but I'm sure you would give the same good service.

Martin

ExoticDirect

8 years ago

Many thanks for your positive comments and for taking the time to leave us a review.

Best wishes,

The Exotic Direct Team

Надежный клиент

8 years ago

Would definitely recommend!

We have had to make several claims for our two ferrets I’ve the last 7 years and have had no issues at all with Exotic Direct. Always been very helpful and have always settled the claims direct with...

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Martin

ExoticDirect

8 years ago

Hi,

Many thanks for your positive comments and delighted to hear how pleased you are with the claims process.

Best wishes,

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

I just let it renew. Had no contact with you.

Martin

ExoticDirect

8 years ago

Hi,

Thanks for taking the time to review and we are sorry that you did not get any documentation from us, although it was posted to you over a months ago.

May we please ask you to check that the contact details we have for you are correct.

Best wishes,

The Exotic Direct Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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