Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

8 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (2)

Что Trusted Customer сказал(-а) о ExoticDirect:

Can't think of anything.

Easy renewal. No dramas.

Alec

ExoticDirect

8 years ago

Hi Pete,

Thank you for taking the time to write this review and give us such a positive score.

We're pleased you found the renewals process easy. If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Надежный клиент

8 years ago

Straightforward & fast settlement.

Louise

ExoticDirect

8 years ago

Hi there

Thank you so much for leaving us your review.

It is great to hear that you found our claims process straightforward and efficient.

Kind Regards

The Exotic Direct Claims Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

It was all quite straightforward and staff I talked to on the phone were very helpful and friendly.

Louise

ExoticDirect

8 years ago

Hi Rosemary

Thank you so much for taking the time to leave your review.

Its lovely to hear your positive comments on our service and helpful, friendly staff.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Communication was helpful and friendly, making a quite stressful situation easier. The staff at exotic direct genuinely seem to care about the welfare of the animals they deal with which is very much...

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Louise

ExoticDirect

8 years ago

Hi Marc

Thank you so much for your wonderful review.

It is so lovely to hear that you found our communication helpful & friendly and that we were able to support and assist you whilst you and your pet were going through a stressful and difficult time.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Renewed policy came through post with updated information and expected monthly payment increase as usual. There is nothing to add.

Louise

ExoticDirect

8 years ago

Hi Stephen

Thank you for taking the time to leave us a review.

We are pleased to hear you have received your renewal documents as expected.

Kind Regards

The Exotic Direct Team

Надежный клиент

8 years ago

Responsive, friendly staff

When my 5 y/o ferret was diagnosed with a lifelong condition that required frequent treatment, my heart sank. I was worried about her health, her long term prognosis, and the cost of the treatment. ...

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Louise

ExoticDirect

8 years ago

Hi there

Thank you very much for taking the time to leave us your great review.

Its lovely to hear that we were able to support you through a difficult time and that you found our claims process easy and our staff professional and efficient at responding to emails.

Thank you also for your improvement comments, we are always striving to be better so these will be noted.

Kind Regards

The Exotic Direct Claims Team

Надежный клиент

8 years ago

My African Grey parrot and myself are happy with the polite and efficient response to the phone call to renew her pet insurance. She will send a photo another time.

Sarah

ExoticDirect

8 years ago

Hello there,

Thank you very much for your lovely review,

We are really pleased to hear that you are both happy with her renewal, and we look forward to seeing a picture next time!

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Understanding

Really understood when we were bereft from losing five of our parrots from psittacosis.

Louise

ExoticDirect

8 years ago

Hi Karen

Thank you so much for taking the time to leave us your review.

It is great to hear your positive comments and be able to have supported you through your difficult time.

Kind Regards

The Exotic Direct Claims Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Smooth trouble free process

Louise

ExoticDirect

8 years ago

Hi Richard

Thank you for leaving us your review and positive comments.

It is wonderful to hear you found our process of insurance easy and trouble free.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

I don’t think you can improve you seem to have everything

I have given Exotic Pets 5* because everything was so easy to do, all done online with no trouble whatsoever. So far hassle free and I have fully insured our Harris Hawk with a few clicks and...

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Louise

ExoticDirect

8 years ago

Hi Robert

Thank you so much for taking the time to leave such a wonderful review.

It is great to have such positive comments from you with regards to our website and the hassle free, easy process of applying for your cover.

Kind Regards

The Exotic Direct Team

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Что такое награды Trusted Service Awards

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