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ROL Cruise Reviews | Customer Service Reviews for https://www.feefo.com/reviews/rol-cruises | Feefo

Displaying all 24,764 reviews

Trusted Customer

21 hours ago

Date of purchase: 20/06/2025

She was helpful and explained all I needed to know. I needed to check my insurance. I phoned and left a message and within 5 mins I was called back and completed the booking

Megan Hammond

ROL Cruise

55 minutes ago

Thank you for your review, we are pleased to hear that the agent was helpful and was able to assist with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Christine Davidge

Horsham

22 hours ago

Date of purchase: 20/06/2025

What Christine Davidge said about ROL Cruise:

I always receive superb service

Megan Hammond

ROL Cruise

52 minutes ago

Thank you for your review, we are pleased to hear that you received superb service from us. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

22 hours ago

Date of purchase: 20/06/2025

Helpful staff

The young man I spoke to (Ollie) was very helpful & sounded enthusiastic about his job & went out of his way to be cheerful & helpful.

Megan Hammond

ROL Cruise

51 minutes ago

Thank you for your review, we are delighted to hear that you found Ollie very helpful and cheerful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

22 hours ago

Date of purchase: 20/06/2025

Smooth sailing

Excellent as always.

Megan Hammond

ROL Cruise

52 minutes ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

1 day ago

Date of purchase: 19/06/2025

Prompt and efficient service

Megan Hammond

ROL Cruise

51 minutes ago

Thank you for your review, we are pleased to hear that the service was prompt and efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

1 day ago

Date of purchase: 18/06/2025

Excellent service. Charming friendly sales lady.

Very quick getting through to sales person. Very polite. Found me the cabin I required suitable to my requests.

Megan Hammond

ROL Cruise

50 minutes ago

Thank you for your review, we are pleased to hear that the service was excellent and the agent was very polite. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

1 day ago

Date of purchase: 17/06/2025

Friendly, helpful & knowledgeable staff, always see the job though end to end.

Megan Hammond

ROL Cruise

50 minutes ago

Thank you for your review, we are pleased to hear that the agent was friendly, helpful and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

1 day ago

Date of purchase: 19/06/2025

Very efficient, & polite

Megan Hammond

ROL Cruise

49 minutes ago

Thank you for your review, we are thrilled to hear that the agent was very efficient and polite. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

1 day ago

Date of purchase: 19/06/2025

Great service

Friendly and well informed customer service agent.

Megan Hammond

ROL Cruise

49 minutes ago

Thank you for your review, we are pleased to hear that the agent was friendly and well informed. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

See full customer review

Trusted Customer

1 day ago

Date of purchase: 19/06/2025

Very efficient company.

Very helpful, friendly and informative. They seem to be efficient in giving you the information you require.

Megan Hammond

ROL Cruise

48 minutes ago

Thank you for your review, we are delighted to hear that the agent was very helpful, friendly and informative. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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About ROL Cruise

With over 25 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday. In the last five years, we have won over 50 cruise industry awards, as we continue to strive to deliver you the cruise holiday of your dreams for the best value possible.

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01206 226 094

8th Floor Becket House, 36 Old Jewry, London, Greater London, EC2R 8DD, United Kingdom