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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,993

189

20

12

16

2,230

ratings over the past year

Displaying all 11,879 reviews
Trusted Customer
3 hours ago
Date of purchase: 18/06/2025
Love how frendly and aprocable and delt with my needs profesionaly
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MC
Mr Connelly
Carlisle
10 hours ago
Date of purchase: 16/06/2025
What Mr Connelly said about The Cumberland:
Friendly efficient staff always helpful
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Trusted Customer
13 hours ago
Date of purchase: 04/06/2025
Good explanation of accounts , really nice assistant in josuha, good personality, pleasure to chat with him
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MN
Mrs Nicholson
Penrith Cumbria
17 hours ago
Date of purchase: 17/06/2025
What Mrs Nicholson said about The Cumberland:
Birthday money! Smashing service I will certainly be back again!
Smashing I couldn't fault the young lady I saw Sophia told me what I wanted to know /respectful/ smartly dressed everything went well thank you
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Trusted Customer
21 hours ago
Date of purchase: 10/06/2025
New account
excellent service very understanding of my needs and all round pleasant and prompt service.
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MG
Mr Gray
Cleator moor
23 hours ago
Date of purchase: 10/06/2025
What Mr Gray said about The Cumberland:
Great service
Face to face and good communication,felt good..
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Trusted Customer
1 day ago
Date of purchase: 17/06/2025
All very helpful made to feel welcome very happy 👍👍
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Trusted Customer
1 day ago
Date of purchase: 17/06/2025
Perfect
very kind and helpful and they explained everything very clearly
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LynneH
The Cumberland
20 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
1 day ago
Date of purchase: 17/06/2025
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Trusted Customer
1 day ago
Date of purchase: 17/06/2025
highly recommend
friendly and helpful
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LynneH
The Cumberland
20 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.