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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,994

189

20

12

16

2,231

ratings over the past year

Displaying all 11,848 reviews
MS
Mrs Stainton
Workington
1 day ago
Date of purchase: 11/06/2025
What Mrs Stainton said about The Cumberland:
Phone call Isa.
Slow still not got details of Isa account , Had to phone Carlisle ,told would ring back and didn't ,phoned workington branch ,and service was spot on phone call back in 2 hrs.,this was to open...

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Trusted Customer
1 day ago
Date of purchase: 09/06/2025
Excellent professional service
Excellent professional service understood my needs and explained thoroughly and clearly each stage.
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Trusted Customer
2 days ago
Date of purchase: 11/06/2025
0
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Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Brilliant staff!
It’s so refreshing to encounter Cumberland personnel. They are professional, knowledgable.and friendly. Always a pleasure to deal with them be it on the phone or in the Appleby branch. Charlie was...

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MW
Mrs Walker
2 days ago
Date of purchase: 10/06/2025
What Mrs Walker said about The Cumberland:
Very friendly staff, answered all my questions and took the time to listen o what I wanted in a savings account.
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MB
Mr Bowe
Windermere
2 days ago
Date of purchase: 06/06/2025
What Mr Bowe said about The Cumberland:
ISA
Very helpfull
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Trusted Customer
3 days ago
Date of purchase: 10/06/2025
Mortgage application
Can actually talk to a mortgage adviser that uses common sense. Good customer service. Efficient, returns calls. Nothing is too much trouble. Would recommend then.
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New Mortgage
The Cumberland
2 days ago
Thank you so much for taking the time to leave Sarah a 5 star review, highlighting how efficient she has been and how nothing was too much trouble throughout your application. I'll be sure to pass on your lovely comments, thank you Hannah.
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Trusted Customer
3 days ago
Date of purchase: 03/06/2025
Helpful. Well organised. Caring of the needs of the customer.
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Emma
The Cumberland
1 day ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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MP
Miss Prior
3 days ago
Date of purchase: 09/06/2025
What Miss Prior said about The Cumberland:
Always great service
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Trusted Customer
3 days ago
Date of purchase: 10/06/2025
Efficient and effective - though i would love not to need to go through a fully advised process at standard remortgage on a 2 year term
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.