Sephora-anmeldelser

Hi , Thank you for taking the time to share your feedback. We’re really pleased to hear that once we connected, you were happy with the service and that the replacement was dispatched quickly. We sincerely apologise for the delay in responding to your initial message we understand how frustrating that must have been and it’s not the level of service we aim to provide. Your feedback is extremely valuable and has been shared with our team as we continue to improve our response times and support options. Thank you again for your patience and for highlighting both the positives and the areas we need to improve. Warm Regards, Customer Care

Hi, We’re very sorry to hear about your experience and sincerely apologise for the frustration this caused. We always aim to respond to and resolve queries as quickly as possible, so we’re very sorry for the extended delays you encountered on this occasion. We understand how disappointing this must have been, particularly when you were waiting for an update on your order. We're glad to see that this matter has now been resolved. We appreciate you taking the time to share your feedback, as it helps us identify where improvements are needed. While we’re sorry to hear this has affected your confidence in us, we do hope we’re able to provide a much smoother experience in the future. Warm Regards, Customer Care