Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Sephora-anmeldelser

Viser alle 180,620 anmeldelser

Pålitelig kunde

Feefo-verifisert

21 hours ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

Les mer

Pålitelig kunde

Feefo-verifisert

1 day ago

Pålitelig kunde

Feefo-verifisert

1 day ago

Pålitelig kunde

Feefo-verifisert

1 day ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Feefo-verifisert

IRL

1 day ago

Hva Beata sa om Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Pålitelig kunde

Feefo-verifisert

2 days ago

efficient delivery - fast & easy

Pålitelig kunde

Feefo-verifisert

2 days ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

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Rebecca

Sephora

2 days ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care

Pålitelig kunde

Feefo-verifisert

2 days ago

Quick delivery and great product range.

Sharephora Baire

Feefo-verifisert

9 days ago

Hva Sharephora Baire sa om Sephora:

The three delivery attempts to the address were delayed or failed by the deliverer, Evri, not stating the reasons for the failed attempts. The emails list "ParcelShop" and "Locker" as potential...

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Shannon

Sephora

9 days ago

Hi, Thank you for your review. We’re sorry to see that your experience has resulted in a 1-star rating. We’d really appreciate it if you could contact our customer service team and share more about what went wrong, so we can better understand your concerns and identify how we can improve. Kind regards, Customer Care

Shannon

Sephora

8 days ago

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience caused by the repeated delivery issues and the lack of clear communication from the courier. We understand how disappointing this experience must have been, especially when alternative delivery options were not available to select. This is certainly not the level of service we want our customers to receive. We’ve now reached out to you regarding your order and hope to work with you to put things right. Thank you for bringing this to our attention, and we apologise again for the experience you’ve had. Kind regards, Customer Care

Sharephora Baire

3 days ago

Updated to three stars for the initiative of Sephora's team to provide a prompt refund.

Sarah Rogers

Feefo-verifisert

GBR

3 days ago

Hva Sarah Rogers sa om Sephora:

Great service

Great service, great products and good prices

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