Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Sephora Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 180,385 anmeldelser

Alison Nowell

Feefo-verifisert

GBR

7 months ago

Hva Alison Nowell sa om Sephora:

Great website

Great service all went very smoothly lots of choice

Milou Matthews

Feefo-verifisert

7 months ago

Hva Milou Matthews sa om Sephora:

The best

All products are high quality sometimes a little pricy but last for quite a long time and they have good offers Delivery is the best it arrives in A COUPLE DAYS for FREE LOVE IT SOOOOOOOOOOOOOO...

Les mer

Pålitelig kunde

Feefo-verifisert

7 months ago

The item I ordered online was delayed. Meanwhile I bought it from the shop and updated Sephora to cancel it. Sephora said it is on the way when you receive it, you can return it. I did and...

Les mer

Rima

Sephora

7 months ago

Hi there, thank you for sharing your experience We’re really sorry to hear about the delay and the trouble you’ve had with your refund we completely understand how frustrating this must have been, especially after returning the item as advised. This certainly isn’t the experience we want for our customers. Please reach us at care@sephora.co.uk with your order details, and we’ll be happy to look into this and help resolve the issue. Thank you for your patience, and we truly appreciate your feedback. Warm Regards, Customer Care

Pålitelig kunde

Feefo-verifisert

7 months ago

prompt

Pålitelig kunde

Feefo-verifisert

7 months ago

Emma Harrison

Feefo-verifisert

GBR

7 months ago

Joanne McDonnell

Feefo-verifisert

GBR

7 months ago

Hva Joanne McDonnell sa om Sephora:

Very poor

An order I placed didn’t arrive. Eventually customer service sent an email asking if I wanted a refund or a replacement and if I chose a replacement I needed to supply a delivery address. I...

Les mer

Shannon

Sephora

7 months ago

Hi, Thank you for sharing your feedback. I’m very sorry for the confusion regarding your order. I can see that this was resolved at the time and that an explanation was provided regarding why the refund was processed. We appreciate your feedback and will use it to continue improving our service for the future. Warm Regards, Customer Care

Joanne McDonnell

7 months ago

Wrong! No explanation was provided as to why my request was ignored!

Pålitelig kunde

Feefo-verifisert

7 months ago

Great shopping experience

Pålitelig kunde

Feefo-verifisert

7 months ago

Excellent

Huge range of products. Easy to order. Good discounts. Next day delivery.

Pålitelig kunde

Feefo-verifisert

7 months ago

Terrible customer service

Although the company sell plenty of great products I had a problem with a broken pump on a moisturiser bottle, these things happen but I contacted customer service, sent a video outlining the problem...

Les mer

Shannon

Sephora

7 months ago

Hi, Thank you for sharing your feedback. I’m very sorry to hear about the issue with your moisturiser and that you haven’t received a response, this is certainly not the experience we want for our customers. We haven’t received any previous communication from you, but we have now contacted you directly and hope to resolve this for you as soon as possible. Thank you for your patience and for bringing this to our attention. Warm Regards, Customer Care

Har du ikke mottatt en invitasjon til å gi en anmeldelse?

Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hva er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

Lær mer om Feefo

Sephora-anmeldelser

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?