It was good, a little dissapointed with the delivery, I bought the next day delivery for a cost but eveeytime I have ordered it has taken a few days to get my package...besides this very happy with...
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0
Del
Pålitelig kunde
Feefo-verifisert
6 months ago
Not great
The package was delivered empty/ stolen as Sephora use a subpar delivery service. It then took a while for them to get back to me to re deliver another delivery
Rebecca
Sephora
6 months ago
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with your recent order, including the empty package and the subsequent delay in resolving the issue. This is certainly not the standard of service we aim to provide.
We understand your frustration and appreciate your patience as we worked to rectify this. We are constantly reviewing our delivery services to ensure a secure and reliable experience for all our customers. Your feedback is invaluable in helping us improve, and we thank you for taking the time to share it with us.
We hope you are now satisfied with your redelivered order, and we look forward to providing you with a much better experience in the future.
Kind regards
Customer Care
1
Del
Pålitelig kunde
Feefo-verifisert
6 months ago
still waiting 49 £ order
Rebecca
Sephora
6 months ago
Hello,
We are truly sorry to hear that you have not yet received your order. We understand your frustration, and we sincerely apologize for this disappointing experience.
This is certainly not the experience we want for our customers.
A member of our team has reached out via email today.
Your satisfaction is incredibly important to us, and we are committed to making this right. We appreciate your patience as we work to rectify this situation.
Kind regards
Customer Care
0
Del
Pålitelig kunde
Feefo-verifisert
7 months ago
Brands Discount needs to be improved
Good range,shame not allowed to use discount on a lot of popular brands though
0
Del
Pålitelig kunde
Feefo-verifisert
7 months ago
Excellent
Excellent service, very good quality products, I am a regular customer and i often get products with discounts , always happy
1
Del
Pålitelig kunde
Feefo-verifisert
7 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
7 months ago
The salea representatives are not well trained, they keep bothering you during your stroll in the shop, part of the experience is to try different products, check the colors, try on perfumes, this...
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Vanessa
Sephora
7 months ago
Hello
Thank you for sharing your recent experience with us. We regret to hear that certain aspects of your visit did not meet your expectations. We are always striving to refine our in-store experience and appreciate you bringing this to our attention. Your feedback is valuable as we continue to review and adjust our approach to customer service. We hope to have the opportunity to provide a more satisfying visit in the future.
Kind Regards,
Customer Care
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Del
MK
Mariia Kulynyn
Feefo-verifisert
7 months ago
1
Del
Pålitelig kunde
Feefo-verifisert
7 months ago
Quick response
Excellent, my parcel went missing with the delivery company and Sephora acted quickly to send me a replacement
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.