Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Sephora-anmeldelser

https://www.sephora.co.uk/

UTMERKET

Service

4.2

/5

5

4

3

2

1

1,352

128

44

43

269

1,836

vurderinger det siste året

180,364 av 180,363 anmeldelser

CW

Colin Wraith

Feefo-verifisert

GBR

2 months ago

Hva Colin Wraith sa om Sephora:

Was well packaged delivery was ontime this was a present for my granddaughter birthday she loved it.

0

Pålitelig kunde

Feefo-verifisert

2 months ago

Excellent, quick delivery

Excellent, items always arrive well packaged and next day.

0

Pålitelig kunde

Feefo-verifisert

2 months ago

0

Pålitelig kunde

Feefo-verifisert

2 months ago

Customer Care Team Amazing!

I had an issue with a recent order and the customer care team (Rima) was amazing, sorted out my issue really quickly. Communication was excellent and very prompt.

0

Pålitelig kunde

Feefo-verifisert

2 months ago

Excellent service

Great products, good pricing, quick delivery.

0

Pålitelig kunde

Feefo-verifisert

2 months ago

Good delivery times

Very pleased with Sephora’s choice of products and their speedy delivery

0

MA

Martina Almeida

Feefo-verifisert

2 months ago

0

KR

Kalwinder Rai

Feefo-verifisert

GBR

2 months ago

0

Pålitelig kunde

Feefo-verifisert

2 months ago

Good Service

Fast delivery and good price.

2

Pålitelig kunde

Feefo-verifisert

2 months ago

Delivery

At the moment, I’m having a real issue with delivery. Despite paying for premier next day delivery, it is not arriving next day. When I contact Sephora, I have to wait 5 days until it can be sorted,...

Les mer

Rebecca

Sephora

2 months ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you have experienced with your recent deliveries. This is certainly not the standard of service we strive to provide, and we completely understand how disappointing this must be, particularly when you have paid for our Premier Next Day Delivery service. We are truly sorry to hear that this has been an ongoing issue for you, and we want to assure you that your experience is being taken very seriously. A member of our team has already been in touch to investigate the matter further and to provide you with the assistance you deserve. We are committed to ensuring this is resolved as swiftly and smoothly as possible. Kind regards Sephora UK Customer Care

Pålitelig kunde

2 months ago

It hasn't been investigated fully. I have had my money back, but as far as establishing why this keeps occurring, nothing has been done. I have very little confidence that future orders won't be impacted.

0

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