I haven't yet had the item I ordered on 16/4/26, details below:
Order: FN114910141 - shipping to: United Kingdom - shipping to: London, United Kingdom - despatched on: 17th April, 2026 - estimated...
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Rebecca
Sephora
2 days ago
Hello,
Thank you for reaching out to us. We sincerely apologize for the significant delay and frustration you've experienced with your order . We understand that you still haven't received this, and we deeply regret the inconvenience this has caused.
A member of our team has reached out to you via email today to address this matter directly and provide a resolution. We are actively investigating the issue with Evri and are committed to ensuring this is resolved for you as quickly as possible.
We appreciate your patience and understanding as we work to rectify this.
Sincerely, The Sephora UK Team
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Feefo-verifisert
3 days ago
Always enjoy shopping at Sephora!
Great selection of products and incentives. A website that’s easy to use and the service is extremely efficient. Goods always arrive promptly with lots of updates.
quick delivery, lots of rewards and discounts that are available on the app, and i love the fact you can choose 2 brands to get a discount from for the year.
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Feefo-verifisert
4 days ago
Everything you need in one place
Friendly staff in store
Easy to navigate on app and website
Can find most products at Sephora
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Feefo-verifisert
4 days ago
Very poor service
Almost non existent. Poor communication, no delivery updates, slow reply to queries and no option to cancel the order anywhere. Cannot recommend.
Vanessa
Sephora
3 days ago
Hello Thank you for taking the time to leave a review and we are sorry to hear your order has not been received.
Our team will be in contact shortly regarding your order.
Kind Regards,
Sephora UK Customer Care Team
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Feefo-verifisert
4 days ago
Sephora
Excellent website, prompt delivery, had issue with Evri but dealt with instantly.
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Pålitelig kunde
Feefo-verifisert
4 days ago
Great products, great prices
Easy to order
Good choice
Delivery fast
Would recommend
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras..
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras..