I have had an issue with the products, I contacted you regarding these concerns yet you haven’t done nothing to resolve
Vanessa
Sephora
1 month ago
Hi
Thank you for your feedback
We apologise for any inconvenience caused by this.
Upon checking the details we can see that our team has been in touch on friday. Please do not hesitate to reach out at care@sephora.co.uk if you require further assistance.
Kind Regards,
Sephora UK Customer Care
Pålitelig kunde
1 month ago
Your response to reviewing a very expensive mascara, that is useless, smudges and is unrecognisable on anyone’s lashes, is that is my opinion only. For an Online retailer where testers aren’t available. You say this is opinion, despite photographic evidence of its failure, no compensation, accountability or remuneration. DO NOT USE THIS COMPANY
Rebecca
Sephora
1 month ago
Hello,
Thank you for your response
Our senior team have been in touch via email to review this further and provide you with a resolution.
Kind Regards,
Sephora UK Customer Care
Pålitelig kunde
1 month ago
After complaining about the issues experienced, I am grateful Sephora reconsidered their original response, and refunded the full amount.
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Del
Pålitelig kunde
Feefo-verifisert
1 month ago
0
Del
IR
Iqsa Rehmat
Feefo-verifisert
1 month ago
0
Del
Pålitelig kunde
Feefo-verifisert
1 month ago
Always great
Excellent service always from Sephora
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Del
Pålitelig kunde
Feefo-verifisert
1 month ago
Quick dispatch and delivery. Lots of choice
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Del
Pålitelig kunde
Feefo-verifisert
1 month ago
Didn't deliver all ordered goods
Inexplicably they left off one of the items ordered from the delivery. This item was then sent a few days later.
Vanessa
Sephora
1 month ago
Hello Thank you for your feedback. We are sorry to hear that an item was missing from your order, but we are happy to see this was resolved and replaced as requested.
If you require any further assistance regarding your order please do not hesitate to let us know.
Kind Regards,
Sephora UK Customer Care
0
Del
Pålitelig kunde
Feefo-verifisert
1 month ago
Excellent
Unbelievably attentive and efficient customer service
Second to none
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TE
Teresa
Feefo-verifisert
GBR
1 month ago
Hva Teresa sa om Sephora:
Sephora
Website is fabulous. Great products to chose from at competitive prices Service and delivery top notch Definitely a great company to deal with
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Del
CG
Charlotte Gillman
Feefo-verifisert
GBR
1 month ago
Hva Charlotte Gillman sa om Sephora:
Great
Great. I just think your need more samples, gifts and deals.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.