Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
119
32
4
5
5
165
지난 1년 간 점
모두 1,632개의 리뷰 보기
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Quick replies on questions . Easy procedures ans service when admitted to hospital. But has become very expensive over the years, I have had my healt plan for 20 years
Angela
William Russell
7 years ago
Thank you for your positive review and feedback. We appreciate you taking the time to contact us and we’re pleased to hear that you are happy with the service you have received, we are happy to have you with us! We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers. Thank you again for leaving us your feedback.
구매일: 08/01/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Representatives were all responsive and helpful. Thank you!
Angela
William Russell
7 years ago
Many thanks for your 5 star positive review. We are thrilled to hear you are pleased with the service that you have received from our team in renewing your Global Health Insurance. Thanks again for taking the time to comment.
구매일: 18/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Excellent customer service...
Angela
William Russell
7 years ago
Thank you for taking the time to contact us with your 5 star review and positive feedback. We are so pleased to hear that you remain happy with the service you have received.
You couldn't ask for better, Responsive and extremely efficient Thank you all
Angela
William Russell
7 years ago
Thank you for your further positive review, we appreciate you getting in touch with us about your international health insurance and we remain happy to help!
구매일: 18/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Last year. I felt the service was better and more reactive. My son broke is arm and your team was very fast and reactive when I needed help. Some one even wish me he got better. I think it was the...
자세히 읽기
Angela
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are really sorry to hear that having had such excellent service in the past, you have found our claims process to be unsatisfactory on this occasion. I have reviewed your file with our claims team and have contacted you directly with my findings. We strive to offer outstanding customer care at all times and our claims process has recently improved by way of our new online forms. Thank you again for getting in touch with us.
Actually, the renewal date of Feb-18 that you quote is incorrect. That was correspondence on a claim. My policy is renewable annually in September. But your response and patience is first class...
자세히 읽기
Angela
William Russell
7 years ago
Thank you for taking the time to contact us with your positive review. We are so pleased to hear that you remain happy with the service you have received with regards to your international health insurance. We are happy to have you with us!
Their response time to claims are excellent, especially when it comes to pre-approval for surgery or required in-patient care. Pre-approvals are always obtained on time prior to any surgeries, which...
자세히 읽기
Angela
William Russell
7 years ago
Thank you for your 5 star feedback and positive review about our claims process. As always, our claims team are always on hand to assist you with your claims and our policy services team are happy to help with all other aspects of your renewal. Thank you again for taking the time to comment.
구매일: 18/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Immidiate response, good attention, but at the end did not claim
Angela
William Russell
7 years ago
Many thanks for your 5 star positive review. We are pleased to hear that you have renewed your William Russell international health insurance policy and that your experience has been positive. Thank you again for leaving us your feedback.
구매일: 18/02/2019
4
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
I have had several issues with their claims center not communicating within their own internal teams to look at my account to review my information before declining claims. Its like their first...
자세히 읽기
Angela
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our claims process to be substandard. We endeavour to provide first-rate quality customer care at all times and our claiming process should be straight forward for you. I have investigated your file with our claims team and have contacted you directly with an explanation of my findings. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
구매일: 18/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
the excellent service , and she give full commitment
Karen Marles
Angela
William Russell
7 years ago
Many thanks for your 5 star review. We are absolutely delighted to hear that you have received an excellent service from our team. We very much appreciate you getting in touch.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.