That's one thing we could say, the service from William Russell is 2nd to none.
Angela
William Russell
7 years ago
Thank you so much for your 5 star review and comments! We are thrilled to hear how pleased you are with the service that you have received from us, please do get in touch should you ever require assistance with your plan, we are always happy to help.
구매일: 18/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Price goes up each year but coverage falls
Angela
William Russell
7 years ago
Thank you for your feedback. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole and we are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. Thanks again for getting in touch, we appreciate you taking the time to contact us.
My wife Chayanan Janjueajun from Thailand has had a number of serious medical problems over the past 3 years and the staff at William Russell have just been brilliant. I would like to say a special...
자세히 읽기
Natalie Harris
William Russell
7 years ago
Many thanks for your fantastic 5 star feedback. We are so very happy to have you insured with us and it's great to know you feel supported and looked after. Your comments have been passed on to Cosmina in our claims team who was really pleased to hear this. We sincerely thank you again for taking the time to comment.
구매일: 18/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
fast response rate and friendly customer service
Natalie Harris
William Russell
7 years ago
Thank you so much for your 5 star review and for your positive feedback. We are happy to have you with us, it's great to know you have experienced our prompt and friendly service.
The claims team in the UK does an excellent job in maintaining cordial customer relations and processes complex claims quickly.
Natalie Harris
William Russell
7 years ago
Thank you for your fantastic rating and comments. We very much value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially that you feel our claims team does an excellent job. Your comments have been passed on to our claims team who were really pleased to hear this. Thanks once again for getting in touch.
Not had to use the medical cover so far, but happy with what has been done.
Natalie Harris
William Russell
7 years ago
Thank you for your positive review and feedback. We are grateful you have taken the time to contact us and we’re pleased to hear that you are happy with the service you have received from us so far. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers.
Reembolso das cosnultas muito laborioso. Tima demanding. Parece falta de confiança para um plano tão caro (>12000US$/y)!!!
Natalie Harris
William Russell
7 years ago
Obrigado por nos deixar seu feedback. Lamentamos muito que você tenha achado o nosso processo de reembolso insatisfatório. Nós nos esforçamos para fornecer um serviço excelente ao cliente em todos os momentos, e reembolso de contas médicas deve ser fácil e direta. Eu investiguei seu arquivo em detalhes com a nossa equipe de reclamações e entrei em contato diretamente com você com uma explicação adicional das minhas descobertas. Esperamos que sua experiência conosco seja muito mais positiva e agradecemos novamente por entrar em contato conosco.
구매일: 01/01/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
I had a medical issue recently and Monica Lemos De Vilhena assisted me. the service was prompt and professional. I felt that if I was in real trouble a medivac was definitely going to happen. living...
자세히 읽기
Natalie Harris
William Russell
7 years ago
Thank you for your fantastic rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked after should an emergency situation occur. We strive to deliver excellent quality customer care at all times. Thank you again for getting in touch.
I really do not have contact with William Russell as the broker is the one doing all the communication. Thus I cant really comment on this.
Natalie Harris
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you remain happy with the service you have received.
구매일: 31/01/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Always provide a prompt and excellent service.
Natalie Harris
William Russell
7 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and that we have been prompt in delivering your renewal. We appreciate you taking time to contact us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.