The service was quick, friendly and showed pragmatism and flexibility.
Angela Hurst
William Russell
7 years ago
Thank you very much for your 5 star positive review! Your comments have been passed on to our administration team who were really pleased to hear this. We thank you again for taking the time to comment on your Global Health Insurance renewal.
구매일: 03/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
I could not understand the reasons for the intial exclusions and in some cases they agreed that they were not required and removed them. Should not have included them to begin with.
Angela Hurst
William Russell
7 years ago
Thank you for leaving us your feedback. We are so sorry to hear that you have found our underwriting process unclear. We endeavour to deliver excellent quality customer care at all times. I have investigated your file thoroughly with our underwriting team and have contacted you directly with a further explanation of the outcome. We do hope that your connection with us in the future is more positive and I really appreciate you getting in touch with us with your comments.
Very speedy response. I was switching from another supplier, and was impressed by the speed with which we received the quotation. It was also nice that the information about the policy was presented...
자세히 읽기
Angela Hurst
William Russell
7 years ago
Thank you so much for your 5 star review and positive comments. We are thrilled to hear that you are so pleased with the service that you have received from our team while setting up your new International Health plan. We very much appreciate you taking the time to comment.
Excellent service. Your operator service / customer service I rate 10 out of 10.
Angela Hurst
William Russell
7 years ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team while renewing your Global Health Insurance plan. We sincerely thank you again for taking the time to comment.
구매일: 23/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Over the years any time I have had to contact William Russell regarding my policy, the issues have been dealt with very promptly and professionally. Very easy to deal with.
Angela Hurst
William Russell
7 years ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team with regards to your international life insurance policy renewal. Thanks again!
I did not receive any hard copy documents or insurance card. I was surprised that there is a surcharge for credit/debit card payments. I was under the impression that had been made illegal? I know...
자세히 읽기
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our new business process unsatisfactory. We try to ensure we deliver excellent customer care at all times. I have investigated your file in detail with our administration team and have contacted you directly with a further explanation of my findings. As mentioned, we do not charge for using credit/debit cards. We do add a surcharge for non-annual premium payments, whatever payment method is being used. Thank you again for getting in touch with us.
Many thanks for your positive review. We are pleased to hear that you are happy with your life insurance renewal and that the service that you have received from our team has been helpful. We're just at the other end of the phone should you need any assistance in the future. Thanks again for leaving us a review.
구매일: 05/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
A good service but prices rise sharply year on year - hardly fair on those that have never made a claim
Angela Hurst
William Russell
7 years ago
Thank you for your positive review and feedback. We are grateful you have taken the time to contact us and we’re pleased to hear that you are happy with the service you have received from us. We understand your comment regarding the cost of cover which is a concern affecting the medical insurance industry as a whole. We are constantly look at ways that we can provide a comprehensive but affordable cover to our customers.
구매일: 23/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Quick to answer questions.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your 5 star positive review of your experience in renewing your William Russell international health insurance policy. We are so pleased to hear that you remain happy with the service you have received.
구매일: 26/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
The cover for a major problem was good and although the payment took a while to get in place it was a relief to have it
Angela Hurst
William Russell
7 years ago
Thank you for contacting us with your positive review. We apologise for any delays encountered when claiming, however, we are pleased to hear that your payment was received and that it helped you during a difficult time. We do appreciate you taking the time to let us know of your experience in renewing your William Russell health insurance cover.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.