Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
119
32
4
5
5
165
지난 1년 간 점
모두 1,632개의 리뷰 보기
신뢰할 수 있는 고객
7 years ago
Very efficient renewal process
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your 5 star positive feedback. We are so pleased to hear that you remain happy with the service you have received when renewing your William Russell international health insurance product.
구매일: 22/03/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
William Russell can’t manage the direct payment with FV Hospital.
Every visit I’m facing the same problem again and again
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our direct billing process unsatisfactory. I have spoken with our International Hospital Network Manager and have contacted you directly with some further information. I also directed you to our Global Medical Network where a list of our direct billing facilities can be found (https://www.william-russell.com/our-medical-network/) We do hope that your experience with us going forward improves and we thank you again for getting in touch with us.
구매일: 02/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Highly recommedable
Angela Hurst
William Russell
7 years ago
Many thanks for your 5* positive feedback. We are very happy to have you with us and it's great to know you would recommend our Global Health Insurance! We sincerely thank you again for taking the time to comment.
There's not much experience. No complaints at all so far. Clear communication. Requests (although ralrely) are properly handled by local representative and/or WRL.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you remain happy with the service you have received while renewing your Global Income Protection policy.
구매일: 01/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Having renewed my insurance policy, I asked for information regarding making a claim and received no response.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have had an unsatisfactory experience with our claims process Claiming medical bills should be easy and straight forward and our website provides lots of information on this. I have investigated your file in detail with our claims team and have contacted you directly with a further explanation of my findings. We do hope that your experience with us is a more positive one and thank you again for getting in touch with us.
구매일: 12/02/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
They are very prompt in informing you of renewals dates and providing all relevant information regarding changes etc
Angela Hurst
William Russell
7 years ago
Many thanks for your 5 star positive review. We are pleased to hear that you are happy with the service that you have received from our team while processing your Global Life Insurance policy renewal. We are very happy to have you with us as a William Russell customer, for so many years! We sincerely thank you again for taking the time to comment.
구매일: 25/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Great
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your 5 star positive feedback. We are very pleased to hear that you remain happy with the service you have received.
구매일: 16/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Great attention and attitude.
Angela Hurst
William Russell
7 years ago
Many thanks for your 5* positive feedback. We are happy to have you with us, it's great to know you feel well looked after. Please get in touch should you have any queries regarding your new Global Health Insurance Plan.
구매일: 15/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Prompt and helpful invoicing.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your 5* positive review. We are so pleased to hear that you remain happy with the service you have received in processing your William Russell Global Health Insurance plan.
구매일: 15/02/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Price is very high, benefits are inexistent in the absence of serious illness, information on cover and authorisation process lack clarity.
Angela Hurst
William Russell
7 years ago
Thank you for your feedback. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole. We are always looking at ways that we can provide ample but affordable cover to our customers. We appreciate you getting in touch, your feedback is very valuable to us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.