They remembered me from previous purchase and were very helpful and informative regarding the new policy.
Angela Hurst
William Russell
7 years ago
Many thanks for your 5 star positive review! We are delighted to hear how pleased you are with the service that you have received in setting up your new Global Health Insurance plan. Thank you again for leaving us your valuable feedback.
구매일: 04/05/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
The conditions are clearly expressed and ordering smooth.
Angela Hurst
William Russell
7 years ago
Thank you so much for taking the time to leave usa review. We are pleased to see that you are happy with the documentation for your new Global Health Insurance plan. Please rest assured that our administration and claims teams are always on hand to assist you along the way. Thanks once again for your 5* positive review.
구매일: 06/03/2019
0
공유
신뢰할 수 있는 고객
7 years ago
William Russell was very patient while our broker was trying to get approval for a forex payment from the Reserve Bank.
We were given 30 days grace to settle the account without losing any benefit...
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Angela Hurst
William Russell
7 years ago
Thank you very much for your 5 star positive review! We are so pleased to hear you are happy with the service you have received in renewing your Global Health Insurance Policy. We do hope you stay with us for many years to come and we look forward to assisting with the continued administration of your plan. Thank you again for taking the time to comment.
Thank you for taking the time to provide us with a positive review of your Global Health Insurance renewal and for being a William Russell customer for many years! We are very pleased to hear you remain happy with the service you have received from us. Thanks again for getting in touch.
My wife and I have health insurance from William Russell. My neighbor strongly recommended this William Russell for health insurance. I and my wife both had a food poisoning from local foods and...
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Angela Hurst
William Russell
7 years ago
Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked after should an emergency situation occur. Your comments have been passed on to our claims team who were really pleased to hear of this. If you do recommend our company to any of your friends, please do take advantage of our 'Recommend a Friend' scheme where you and your friend can receive an Amazon voucher. All the details can be found on our website here: https://www.william-russell.com/recommend-a-friend/. Thanks again for your feedback.
Just used the claim once. Perhaps a discount for non-
claims would be a nice touch.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We're pleased to hear that you remain happy with your policy. Should we introduce any loyalty schemes going forwards we will of course let our customers know.
구매일: 21/03/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
good and efficient service, the only problem was that the claim refund was received very late.
Angela Hurst
William Russell
7 years ago
Thank you for your positive review and for providing feedback on our service. I’m sorry that a claim you submitted was received late. I am pleased this has been sorted for you and please know that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.
Feedback re claims is bad. Money gets paid but if do several claims at the same time spent a lot of time finding out which payment goes with what and what dedutions have taken palce.
This very...
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Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our claims process to be difficult. Claiming medical bills should be easy and straight forward and I have spoken with our Claims Team Manager regarding their processes and I have contacted you directly with some further information. We do hope that your experience with us going forward is more positive and thank you again for providing us with your comments.
구매일: 30/03/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Wendy Bratton was friendly, helpful and efficient. All communications were completed in a timely manner. Thank you Wendy
Angela Hurst
William Russell
7 years ago
Thank you very much for your 5 star positive review! Your comments have been passed on to Wendy who was really pleased to hear this. We sincerely thank you again for taking the time to comment about your new Global Life Insurance cover.
Although my agent gave me a copy of the Certificate of Insurance I would prefer if William Russell directly e-mailed me a copy upon payment for the medical insurance; this is because the postal...
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Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback and review. I have contacted you directly with some further information which I hope is helpful. We do hope that your experience with us going forward is a positive one and our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again, so much, for getting in touch with us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.